Fully Remote Medical Assistant

Job Description

You will perform typical front office and back office responsibilities. This includes patient education, medication requests, handling patient questions, and supporting provider needs. You will assist with patient support such as answering patient emails, patient phone calls, processing medical records, submitting prior authorizations, and working with other MAs nationally. You will also collaborate with providers, customer support, and other medical assistants to provide the best patient experience.

Day To Day:

Knowledge of and ability to use and apply medical terminology

Knowledge of computer systems and electronic medical records

Ability to coordinate medical tests or procedures for patients

Ability to discuss results of medical results with patients

Ability to serve as first line for patient medical concerns

Ability to speak and write effectively at a high school graduate level

Ability to speak professionally on phone support

Ability to demonstrate customer service skills in interactions with all patients and family members including in high volume and stressful situations

Minimum Requirements

At least 1 year of directly related medical assistant work experience (not including internship)

Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).

High School Diploma or GED equivalent

A great communicator - both written and verbal

Desired Skills

Experience with any customer service software (such as Zendesk, Freshdesk, talkdesk salesforce etc)

Psychiatric Experience

(Preferred) Bachelor's Degree

Passionate about delivering an exceptional customer experience

Sensitive to people and their mental health care journey

Flexible to work some evenings or partial weekends when needed