Revenue Cycle Management Advisor - Remote

Change Healthcare

Connecticut

United States

Customer Service / Call Center
(No Timezone Provided)

Revenue Cycle Management Advisor

Overview of Position

The Software & Analytics Team is seeking a Revenue Cycle Management (RCM) Advisor. This role is for a client and service focused professional with a proven track record of completion of large and complex efforts in tight deadlines developing and enhancing partnerships among clients, business and technical personnel. Strong problem-solving capabilities with demonstrated innovative thinking; strong communication skills; strong project delivery methodology; and proven experience in stakeholder management skills are required for this role.

Location: Remote role. Must live close to a major metro airport and be willing to do 60% overnight travel post COVID.

What will be my duties and responsibilities in this job?

  • Maintain and develop a high degree of expertise in revenue cycle operations, technical processes, and reports

  • Meet with customers to determine areas of focus to maximize their investment

    Lead design sessions with customers to determine goals and objectives resulting in the assembly of a framework for effectively implementing and utilizing RCM solutions into the customer’s operations

    Analyze and communicate financial and operational data to clients for decision-making and strategic planning as a result of design, assessment / health check and/or optimization during a transformation engagement

    Execute on plan to increase customer adoption of solutions to achieve desired outcomes

    Provide best practices on usage of the RCM Solutions owned and ability to position other solutions to achieve maximum outcomes

  • Utilize keen problem-solving skills to drive positive outcomes for the customer

  • Work closely with cross functional project team on all aspects of each project to ensure milestones are met according to the project plan

  • Provide and present executive summary presentations based on recommendations and findings which may include monthly reports regarding progress of engagement reflecting trend in achieving outcomes

  • Collect and analyze customer utilization data to identify opportunities for increased adoption

  • In conjunction with Client Management work with staff at all levels of a customer organization, including director, VP, and C-suite for implementation design sessions to proactive reviews of utilization

  • Engage in nonpaid and paid engagements to drive better customer utilization of owned RCM Solution assets

  • Be involved with Sales, Client Management, Customer Care, Education and Product Management where appropriate to aid in client success

  • Develop and refine internal team processes for maximum efficiency and success

  • What are the requirements needed for this position?

  • 5+ years of experience with large provider in revenue cycle management

  • 3+ years consulting

  • 10+ years overall Healthcare experience

  • Education: Bachelor’s required in Marketing, Business or equivalent experience

  • What critical skills are needed for you to consider someone for this position?

  • Strong Revenue Cycle experience with 3+ years in healthcare consulting role

  • 3+ years’ experience in driving change and effectively managing communication with internal and external stakeholders

  • Ability to achieve results in a production/quality driven environment.

  • Strong project delivery methodology skills.

  • Able to work independently and as part of a collaborative group

  • Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.

  • Identifies and proposes resolutions for systems issues or changes to Product Management for possible enhancements

  • Gather critical information from client, internal departments, effectively negotiate and resolve all issues relative to the solution design and timing of deliverables driving value outcomes

  • Analyze payer trends, internal revenue cycle reports, productivity measures, etc., to identify issues and effect appropriate change.

  • Position will require travel approximately 60% of the time within the US

  • What other skills/experience would be helpful to have?

  • Industry Certification a plus (CRCR, CHAM, CHFP, FHFMA, FACHE)

  • EPIC certification a plus

  • What are the working conditions and physical requirements of this job?

  • General office demands/Home office

  • How much should I expect to travel?

  • 60% travel requirement (Post COVID)

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

  • #li-remote

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement

    Revenue Cycle Management Advisor - Remote

    Change Healthcare

    Connecticut

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Revenue Cycle Management Advisor

    Overview of Position

    The Software & Analytics Team is seeking a Revenue Cycle Management (RCM) Advisor. This role is for a client and service focused professional with a proven track record of completion of large and complex efforts in tight deadlines developing and enhancing partnerships among clients, business and technical personnel. Strong problem-solving capabilities with demonstrated innovative thinking; strong communication skills; strong project delivery methodology; and proven experience in stakeholder management skills are required for this role.

    Location: Remote role. Must live close to a major metro airport and be willing to do 60% overnight travel post COVID.

    What will be my duties and responsibilities in this job?

  • Maintain and develop a high degree of expertise in revenue cycle operations, technical processes, and reports

  • Meet with customers to determine areas of focus to maximize their investment

    Lead design sessions with customers to determine goals and objectives resulting in the assembly of a framework for effectively implementing and utilizing RCM solutions into the customer’s operations

    Analyze and communicate financial and operational data to clients for decision-making and strategic planning as a result of design, assessment / health check and/or optimization during a transformation engagement

    Execute on plan to increase customer adoption of solutions to achieve desired outcomes

    Provide best practices on usage of the RCM Solutions owned and ability to position other solutions to achieve maximum outcomes

  • Utilize keen problem-solving skills to drive positive outcomes for the customer

  • Work closely with cross functional project team on all aspects of each project to ensure milestones are met according to the project plan

  • Provide and present executive summary presentations based on recommendations and findings which may include monthly reports regarding progress of engagement reflecting trend in achieving outcomes

  • Collect and analyze customer utilization data to identify opportunities for increased adoption

  • In conjunction with Client Management work with staff at all levels of a customer organization, including director, VP, and C-suite for implementation design sessions to proactive reviews of utilization

  • Engage in nonpaid and paid engagements to drive better customer utilization of owned RCM Solution assets

  • Be involved with Sales, Client Management, Customer Care, Education and Product Management where appropriate to aid in client success

  • Develop and refine internal team processes for maximum efficiency and success

  • What are the requirements needed for this position?

  • 5+ years of experience with large provider in revenue cycle management

  • 3+ years consulting

  • 10+ years overall Healthcare experience

  • Education: Bachelor’s required in Marketing, Business or equivalent experience

  • What critical skills are needed for you to consider someone for this position?

  • Strong Revenue Cycle experience with 3+ years in healthcare consulting role

  • 3+ years’ experience in driving change and effectively managing communication with internal and external stakeholders

  • Ability to achieve results in a production/quality driven environment.

  • Strong project delivery methodology skills.

  • Able to work independently and as part of a collaborative group

  • Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.

  • Identifies and proposes resolutions for systems issues or changes to Product Management for possible enhancements

  • Gather critical information from client, internal departments, effectively negotiate and resolve all issues relative to the solution design and timing of deliverables driving value outcomes

  • Analyze payer trends, internal revenue cycle reports, productivity measures, etc., to identify issues and effect appropriate change.

  • Position will require travel approximately 60% of the time within the US

  • What other skills/experience would be helpful to have?

  • Industry Certification a plus (CRCR, CHAM, CHFP, FHFMA, FACHE)

  • EPIC certification a plus

  • What are the working conditions and physical requirements of this job?

  • General office demands/Home office

  • How much should I expect to travel?

  • 60% travel requirement (Post COVID)

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

  • #li-remote

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement