Telephone Counselor (Remote - US)

LifeWorks

Charlotte Illinois

United States

Education - Excluding Post Secondary
(No Timezone Provided)

Summary

The Telephone Counselor provides EAP short-term counseling, crisis intervention, gambling assessment, and case management services to clients over the telephone.

Responsibilities

  • Provide assessments and short-term counseling services using a solution-focused brief therapy model via telephone
  • Provide telephone consultations related to crisis or assess urgent situations when required. Assess client needs and record client information.
  • Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
  • Provide clear concise information to clients regarding the EAP Services and Gambling Services.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents. Complete detailed case notes for all clients.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Meet sessional, containment, and other targets as defined by the Clinical Manager
  • Must keep current on relevant regulatory and legislative developments
  • Act as an ambassador for the service internally and externally
  • Succeeding as a Telecounselor will require the following core qualifications and skills

  • Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
  • Must be fully clinically licensed and able to practice without supervision (i.e. LCPC, LCSW - as applicable to applicant’s state of domicile).
  • Ability to work flexible hours in a fast-paced environment.
  • Previous Assessment, Crisis Intervention, and Short term Counseling experience
  • Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • EAP and prior telephone counseling experience are assets.
  • Excellent communication, consulting and case management skills
  • Familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation
  • Excellent organizational skills
  • Strong computer literacy (MS Word, Excel, Outlook, Internet Explorer).
  • Job Grade: MS4

    About LifeWorks

    LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.

    By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

    LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.

    LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).

    For more information, visit . 

    Share

    Telephone Counselor (Remote - US)

    LifeWorks

    Charlotte Illinois

    United States

    Education - Excluding Post Secondary

    (No Timezone Provided)

    Summary

    The Telephone Counselor provides EAP short-term counseling, crisis intervention, gambling assessment, and case management services to clients over the telephone.

    Responsibilities

  • Provide assessments and short-term counseling services using a solution-focused brief therapy model via telephone
  • Provide telephone consultations related to crisis or assess urgent situations when required. Assess client needs and record client information.
  • Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
  • Provide clear concise information to clients regarding the EAP Services and Gambling Services.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents. Complete detailed case notes for all clients.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Meet sessional, containment, and other targets as defined by the Clinical Manager
  • Must keep current on relevant regulatory and legislative developments
  • Act as an ambassador for the service internally and externally
  • Succeeding as a Telecounselor will require the following core qualifications and skills

  • Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
  • Must be fully clinically licensed and able to practice without supervision (i.e. LCPC, LCSW - as applicable to applicant’s state of domicile).
  • Ability to work flexible hours in a fast-paced environment.
  • Previous Assessment, Crisis Intervention, and Short term Counseling experience
  • Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • EAP and prior telephone counseling experience are assets.
  • Excellent communication, consulting and case management skills
  • Familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation
  • Excellent organizational skills
  • Strong computer literacy (MS Word, Excel, Outlook, Internet Explorer).
  • Job Grade: MS4

    About LifeWorks

    LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.

    By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

    LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.

    LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).

    For more information, visit . 

    Share