Change Management Lead - Telecommute / Travel - 2022096

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

OptumInsight provides analytics, research, consulting, technology and managed services solutions to hospitals, physicians, health plans, government agencies, life science companies and other industry partners. In addition to our many commercial clients, OptumInsight capabilities and technologies are leveraged by OptumHealth, OptumRx and our sister company UnitedHealthcare.

The  Change Management Leader  will be a seasoned professional with exceptional written and verbal communication, planning and organizational skills. S/he will be accountable for solving complex organizational issues, navigating stakeholder resistance and project ambiguity. They will conduct change impact analysis and co-develop strategies to ensure stakeholder buy-in, change adoption and client satisfaction/loyalty. S/he will excel in a fast-paced environment with the ability to multi-task and maintain meticulous attention to detail. We are looking for innovative and creating thinkers inspired to lead in a new and groundbreaking client-centric approach to healthcare outsourcing.

 You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Build a change management plan that takes the business objectives and customer’s culture into consideration

Conduct change impact analysis, stakeholder assessments and develop resistance management strategies

Develop strong partnerships with client executive stakeholders and gain buy in for change readiness, conduct organization behavior and culture discovery interviews 

Educate, coach, and influence leadership behaviors to drive change efforts and model project sponsor capabilities

Facilitate workshops/events both in-person and virtually to build culture alignment and change readiness

Analyze the effectiveness of change efforts using appropriate metrics (e.g., retention, SLA achievement, improved quality/effectiveness/efficiency, satisfaction, NPS)

Ensure that desired changes are adopted and sustained over the long-term (e.g., behaviors, processes, metrics.)

Development and implementation effective communication strategies that build customer loyalty, clarity of direction and employee satisfaction

Ensure reports and operational tasks are completed within stated deadlines and follow set policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor’s Degree or higher

Minimum of 3+ years with change management experiences, ideally in a consulting environment

Minimum of 3+ years with leading organizational change, assessing change impact and creating readiness plans

Experience working with and influencing executive level stakeholders

2+ years coordinating and facilitating workshops/trainings/events

Working knowledge and experience applying at least one evidenced based change management methodology (Prosci, Kotter, 7-S).

Ability to travel up to 50% within the Midwest region

Preferred Qualifications:

Proven experience of successfully delivering projects in high pressure, deadline-oriented environment

Flexible, agile and adaptable to change

Exceptional written, and verbal communication skills, including development of communication plans

MS Office proficiency particularly PPT and Excel

Comfort with ambiguity and working across multiple matrixed environments

Multitasker and capable of simultaneously managing multiple projects with different deadlines

Demonstrated self-starter with solid planning, organization, analytical and problem-solving skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)