Customer Service Rep - Bilingual Candidates Needed! (WORK FROM HOME)
Aston Carter
Plano Texas
United States
Customer Service / Call Center
(No Timezone Provided)
Bilingual Candidates Needed (Spanish Speaking)
Location: Plano, TX 75024 (currently WORK FROM HOME)
Shift: 2ND SHIFT ONLY (10AM - 7PM)
Description:
Associate Operations Coordinator for Truck Load Side
Scope: The Associate Operations Coordinator performs basic operational tasks that enable the company to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment. The required work hours for this position are Monday - Friday, (10AM - 7PM).
Responsibilities
•Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing.
•Monitor task boards and assigned email accounts to respond to customer and carrier requests.
•Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.
•Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
•Validate and ensure the accuracy of load data in systems according to the company and customer standards.
•Complete other duties or responsibilities as assigned.
• Communication via phone and email - 10 - 15% on phones
Required Qualifications
• Basic understanding of Microsoft Excel and proficient computer skills
• Effective communication and customer service skills
• Attention to detail and accuracy
• Ability to prioritize, multitask and manage time effectively
• Driven, enthusiastic and highly motivated
• Strong problem solving and analytical skills
• Ability to work in a team environment while also delivering independent results
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Customer Service Rep - Bilingual Candidates Needed! (WORK FROM HOME)
Aston Carter
Plano Texas
United States
Customer Service / Call Center
(No Timezone Provided)
Bilingual Candidates Needed (Spanish Speaking)
Location: Plano, TX 75024 (currently WORK FROM HOME)
Shift: 2ND SHIFT ONLY (10AM - 7PM)
Description:
Associate Operations Coordinator for Truck Load Side
Scope: The Associate Operations Coordinator performs basic operational tasks that enable the company to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment. The required work hours for this position are Monday - Friday, (10AM - 7PM).
Responsibilities
•Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing.
•Monitor task boards and assigned email accounts to respond to customer and carrier requests.
•Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.
•Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
•Validate and ensure the accuracy of load data in systems according to the company and customer standards.
•Complete other duties or responsibilities as assigned.
• Communication via phone and email - 10 - 15% on phones
Required Qualifications
• Basic understanding of Microsoft Excel and proficient computer skills
• Effective communication and customer service skills
• Attention to detail and accuracy
• Ability to prioritize, multitask and manage time effectively
• Driven, enthusiastic and highly motivated
• Strong problem solving and analytical skills
• Ability to work in a team environment while also delivering independent results
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.