Global Customer Support / Logistics Representative - Remote/Hybrid Role!
Nesco Resource
Allentown Pennsylvania
United States
Customer Service / Call Center
(No Timezone Provided)
Grow your career in logistics, supply chain and customer service for a global company!
Our well-recognized manufacturing client in Allentown, PA, is seeking a REMOTE contract Customer Service Associate to provide international support to its commercial clients.
This is a remote position, although could move to a hybrid model of onsite/remote at a later date. Duration is expected to last 6 months, available due to increased workload, with the potential for extension.
Pay: $25.00-30.00/hr.
Hours: M-F, 8 am - 5 pm, with a 1-hour unpaid lunch
Duration: 6+ months, potential for extension and/or permanent hire
Location: Remote/Hybrid in Allentown, PA
As the Global Customer Service Representative, you would ensure customer orders, samples, complaints and inquiries are processed timely, accurately, and efficiently. You would serve as the primary contact for existing and prospective customers in the specialty chemical industries, overseeing order management and administrative functions in SAP, enabling the order process to function.
On a typical day, you might:
- Coordinate and execute customer service activities, including order management, customer communications, complaints and special handling tasks
- Achieve and maintain customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
- Build and maintain customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and Crosslinkers commitments and communicating any changes in order status quickly to the customer
- Coordinate and maintain effective communications with Sales, Business Lines and Cross Functional Groups concerning customer requirements, issues, feedback, etc., as appropriate
- Manage Export Customer Service Duties: Manage Export specific (documentation) requirements; prepare customs/legalization documents; coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices; coordinate import orders to domestic region
This role might be for you if you have:
- A High School Diploma or equivalent
- 2-3 years of customer service related experience, experience in export preferred
- Logistics experience with import/export operations and rail and tank movements
- Proficiency in MS Office
- SAP experience
- Multi-tasking skills and the ability to work in a fast-paced environment
- Excellent organizational skills.
- Excellent verbal and written communication skills
Please email resume to Nora Sapone - - for immediate consideration!
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Global Customer Support / Logistics Representative - Remote/Hybrid Role!
Nesco Resource
Allentown Pennsylvania
United States
Customer Service / Call Center
(No Timezone Provided)
Grow your career in logistics, supply chain and customer service for a global company!
Our well-recognized manufacturing client in Allentown, PA, is seeking a REMOTE contract Customer Service Associate to provide international support to its commercial clients.
This is a remote position, although could move to a hybrid model of onsite/remote at a later date. Duration is expected to last 6 months, available due to increased workload, with the potential for extension.
Pay: $25.00-30.00/hr.
Hours: M-F, 8 am - 5 pm, with a 1-hour unpaid lunch
Duration: 6+ months, potential for extension and/or permanent hire
Location: Remote/Hybrid in Allentown, PA
As the Global Customer Service Representative, you would ensure customer orders, samples, complaints and inquiries are processed timely, accurately, and efficiently. You would serve as the primary contact for existing and prospective customers in the specialty chemical industries, overseeing order management and administrative functions in SAP, enabling the order process to function.
On a typical day, you might:
- Coordinate and execute customer service activities, including order management, customer communications, complaints and special handling tasks
- Achieve and maintain customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
- Build and maintain customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and Crosslinkers commitments and communicating any changes in order status quickly to the customer
- Coordinate and maintain effective communications with Sales, Business Lines and Cross Functional Groups concerning customer requirements, issues, feedback, etc., as appropriate
- Manage Export Customer Service Duties: Manage Export specific (documentation) requirements; prepare customs/legalization documents; coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices; coordinate import orders to domestic region
This role might be for you if you have:
- A High School Diploma or equivalent
- 2-3 years of customer service related experience, experience in export preferred
- Logistics experience with import/export operations and rail and tank movements
- Proficiency in MS Office
- SAP experience
- Multi-tasking skills and the ability to work in a fast-paced environment
- Excellent organizational skills.
- Excellent verbal and written communication skills
Please email resume to Nora Sapone - - for immediate consideration!
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.