Operations Engineer (Remote)

Hi, we're Oscar. We're hiring an Operations Engineer to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As the Insurance Operations tactical solutions engineering team, Systems and Platforms, we build technical pipelines to automate insurance processes. We also develop new or enhance existing tools and features to be used by Insurance Ops that improve the way they work, and prototyping and integrating with engineering services.

You will report to the Director, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

You will run the development to production lifecycle for solutions that support operational improvement projects, working to implement and improve efficacy and efficiency of existing operational processes or unlock new capabilities

You will consult and cross collaborates on iterative problem definition and technical design/scoping to build solutions to improve the efficacy and efficiency of existing operational processes or unlock new capabilities

You will understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.

You will communicate assumptions and technical decisions through design docs, producing and maintaining documentation associated with their domain

You will develop technical solutions in response to requirements from partners re: new product and market expansions, automated workflows to reduce manual work requirements, new/improved tooling, and data quality/integrity needs

you will have knowledge of available development tools, infrastructure, frameworks and libraries and when to apply them; sought out by others for technical advice and input

You will write correct, stable, modular code with some guidance; capable of delivery of production code

You will understand potential failure scenarios and develop stable systems that are easy to maintain with guidance

you will contribute to code review and design reviews within their domain

You will catch, respond to and resolve issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions

You will partner with the Engineering and Data departments to structure and operationalize the next generation of health insurance operations; prototype and integrate with engineering or data services, pipelines, and models.

You will support urgent operational needs through on-call rotation; resolve production issues

Qualifications

A technical bachelor's degree or 4 years commensurate experience

3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, or industrial engineering)

3+ years experience in coding (e.g. Python) Or database language experience (e.g. SQL)

Experience in analytics

Bonus Points

An academic and professional background in coding, math, statistics, or data science

Knowledge management, training, or content development experience

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.