Remote Part-Time Level 1 Support Helpdesk

Qualifications :

***Part-Time Hours - Monday through Friday from 12 P.M. Eastern - 5 P.M. Eastern!!

The Service Desk Analyst role works with the Enterprise Business Systems team on applications related support and enhancements. The Enterprise Business Systems team’s goal is to enable internal teams to achieve their objectives through scalable tech solutions. This role will focus on day-to-day support of business systems utilized by internal teams, such as Sales, Marketing, Accounting, etc.

¾Triage and resolve L1 and L2 service requests and incidents for enterprise applications used by internal employees

¾Creating documentation such as process flow charts, user stories, how-to guides and change records

¾Elicit and document system and data requirements from internal users

¾Researching current system functionality and optimization

¾Building reports & analytics, configurations, etc. to meet the business needs

Performs testing on new builds

Compensation and Expectations:

Part-Time Hours so we are open to someone getting their first IT job on their resume OR if they want extra hours in addition to their current job

$15-17/hr. Depending on experience