Customer Service / Sr Verifications Specialist - Remote
BCforward
Bolingbrook Illinois
United States
Customer Service / Call Center
(No Timezone Provided)
Customer Service / Sr Verifications Specialist - Remote
BCforward is currently seeking highly motivated Customer Service/ Sr Verifications Specialist - Remote for an opportunity in Bolingbrook, IL 60440.
Title: Customer Service/ Sr Verifications Specialist - Remote
Location: Bolingbrook, IL 60440
Expected Duration: 6 months contract
Shift: 8 am to 4:30 pm
Job Description
* The Sr Verifications Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc.
* The Sr Verifications Specialist will ensure that their work is completed in accordance with the established client policies, procedures, and standards.
* The Sr Verifications Specialist will support their manager, as well as other members of the team, with the implementation of process improvement initiatives when needed. Annually and as required, the Sr Verifications Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals.
* This role requires a low to moderate level of operations sophistication, preferably in call center and/or production environments.
* Organizational skills, "customer/client service first" mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate in this role.
Required Skills
* Strong communication skills (presentation, written, verbal) and reading comprehension
* High quality telephone etiquette
* Adaptable, flexible, and organized
* Adept team player and collaborator
* Proficient with MS Office Suite, including Excel and Word
* Salesforce experience a plus
* Attention to detail and uses good judgment
Required Education
* High School Diploma or equivalent
Required Years of Experience
* Minimum of 1 to 3 years of work experience required; demonstrated ability to perform repetitive tasks with a very high level of accuracy is preferred
Desired Skills
Call center or related role and/or with responsibilities verifying facts and data
Desired Education
Professional Background Screening Association (PBSA) Basic Certificate is a plus
Test
Call Center Telephone Etiquette 73%
Reading Comprehension 83%
Typing 46 wpm 90% Accuracy
Interested candidates please send resume in Word format Please reference job code 145162 when responding to this ad.
Customer Service / Sr Verifications Specialist - Remote
BCforward
Bolingbrook Illinois
United States
Customer Service / Call Center
(No Timezone Provided)
Customer Service / Sr Verifications Specialist - Remote
BCforward is currently seeking highly motivated Customer Service/ Sr Verifications Specialist - Remote for an opportunity in Bolingbrook, IL 60440.
Title: Customer Service/ Sr Verifications Specialist - Remote
Location: Bolingbrook, IL 60440
Expected Duration: 6 months contract
Shift: 8 am to 4:30 pm
Job Description
* The Sr Verifications Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc.
* The Sr Verifications Specialist will ensure that their work is completed in accordance with the established client policies, procedures, and standards.
* The Sr Verifications Specialist will support their manager, as well as other members of the team, with the implementation of process improvement initiatives when needed. Annually and as required, the Sr Verifications Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals.
* This role requires a low to moderate level of operations sophistication, preferably in call center and/or production environments.
* Organizational skills, "customer/client service first" mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate in this role.
Required Skills
* Strong communication skills (presentation, written, verbal) and reading comprehension
* High quality telephone etiquette
* Adaptable, flexible, and organized
* Adept team player and collaborator
* Proficient with MS Office Suite, including Excel and Word
* Salesforce experience a plus
* Attention to detail and uses good judgment
Required Education
* High School Diploma or equivalent
Required Years of Experience
* Minimum of 1 to 3 years of work experience required; demonstrated ability to perform repetitive tasks with a very high level of accuracy is preferred
Desired Skills
Call center or related role and/or with responsibilities verifying facts and data
Desired Education
Professional Background Screening Association (PBSA) Basic Certificate is a plus
Test
Call Center Telephone Etiquette 73%
Reading Comprehension 83%
Typing 46 wpm 90% Accuracy
Interested candidates please send resume in Word format Please reference job code 145162 when responding to this ad.