Operations (Splunk) Engineer I (Remote)

Job Type Full-timeDescriptionWho We AreGuided by our Core Values, deepwatch is securing the digital economy by tenaciously protecting enterprise networks - everywhere, everyday. Our team, many of the most technically astute minds in cybersecurity, serves an impressive list of Fortune 500/Global 2000 companies. Our success is driven by our unique IP, Cloud SecOps platform and strategic partnerships with industry leading technology vendors. deepwatch is:CISO Choice Awards: MSSP Winner 2020Great Place to Work® Certified 2020Goldman Sachs portfolio company: $53m Series B investment 2020Splunk Partner: #1 Volume MDR/MSSP - Splunk Managed SIEMForrester: Top 10 MDRWhat We Dodeepwatch's innovative cloud platform and borderless SOC extends our customers' cybersecurity teams and proactively protects their brand, reputation and digital assets. Our powerful analytics platform analyzes billions of events each month and is trusted by hundreds of leading global organizations to provide 24/7/365 managed security services. We have developed some of the coolest, most innovative IP in the industry and we're expanding our platform by investing extensively in research and development.What We OfferWellnessChoice of medical, dental and vision plans with deepwatch paying 100% of premium for HDHP medical and dental along with a very generous portion for dependentsFSA (Medical and Dependent) and HSA with employer contributionCompany paid Life Insurance, Short Term Disability and Long Term DisabilityGenerous Paid Time Off, 8 company holidays, 2 floating holidaysWellness ProgramsRemote WorkforceFinancialStock Options: All full time employees are awarded stock options401k with company matchGenerous mobile phone and home internet allowanceReferral Bonus and recognition programs for exhibiting our Core ValuesProfessional developmentMentoring ProgramLimitless career progression and commitment to promoting from withinUp to $6K annually per employee for Professional DevelopmentGiving BackCompany-wide initiatives, such as supporting time off for Community ServiceVoting LeaveSocialEmployee Affinity Groups: Supportive internal networks like Women of deepwatchdw Swagger: annual credit to the deepwatch Swag Store to show your dw prideHaving a blast! Monthly All Hands and Ask Me Anything calls, interactive wellness programs, social events, cross functional initiatives, annual Company Kick Off event, and department offsite meetings to name a fewOperations Engineer IOperations Engineers provide expert Splunk Administration for the deepwatch managed security service offerings with a focus on a small group of high touch, mature and complex customers. Operations Engineers are responsible for the configuration, operation, management, and optimization of all Splunk systems and resources within deepwatch. Candidates must display aptitude and ability to manage a multitude of virtual resources in a fast paced environment. This position is virtual / remote working from a home office unless traveling to a corporate office.Position ResponsibilitiesProvide first touch support before engaging additional resourcesManage and maintain Splunk deployments to include clustering and high availability scenariosManage and maintain Linux systemsReview infrastructure performance in AWSMonitor and manage performance of all deployed Splunk Enterprise systemsCorrect any log source integration issues for critical data sourcesCommunicate with varied customer bases, including leadership and support rolesManage ticket request/incident statuses and provide timely follow up to internal and external customersInterface with customers to resolve issues, provide additional information, and answer questionsSupport Incident Response on security incidentsTroubleshoot Linux and Windows systems as it relates to SplunkParticipate in projects/initiatives as neededAttend daily and weekly meetings for a small group of high touch customersDaily status checks and report outs on open tickets in the queueCollaborate with the customer on prioritiesDocument network architectures and topologiesKeep up-to-date with information security news, techniques, and trendsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RequirementsRequired Experience, Skills and KnowledgeSplunk Certifications (Architect / Admin preferred) and/or 5 years Splunk experienceHigh degree of demonstrated proficiency with Splunk1 year Linux Systems Administration (CentOS, RedHat, Ubuntu)Working knowledge of Network ArchitectureTicketing system response and hygieneOperational support in cybersecurity or information technology operationsStrong written and verbal communication skills both in a technical capacity and with a customer service mentalityIndependent self-starterAbility to pass a pre-employment background and drug screen in accordance with applicable lawsPreferred Experience, Skills and KnowledgeManaged Services or Professional Services experienceAmazon Web Services (AWS)Microsoft AzureDegree in Information Security, Information Technology or a related fieldPrevious experience on a Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC)Colorado Candidates:Minimum salary of one hundred thousand dollars + stock options + benefits. Actual compensation may vary from posted hiring range based upon work experience, education, and/or skill level.*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when working remotely from the state of Colorado.Equal Opportunity Employer deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.