Digital Product Owner, Consumer Channel - Remote - (req34115)

Digital Product Owner, Consumer Channel - Remote

Work Mode: Remote

Location:  Kohler, WI or Remote

Opportunity

Are you a driven digital Product Owner with successful experience managing B2C eCommerce and other customer facing platforms? Do you excel in using Agile methodology in managing digital product life cycle? If so, consider joining Kohler Co. in the role of Digital Product Owner/Channel Manager - Digital (Internal title)!

Kohler Co., a fast growing privately held company, offers competitive compensation and extensive benefits including 401K match, pension, tuition reimbursement, parental leave and other company perks and benefits. Kohler is a global leader in the manufacture of kitchen and bath products, engines, power systems and decorative products. The company is a proud owner and operator of the world’s finest five-star hospitality and golf resort destinations and a host of Ryder Cup 2021. Visit kohlercompany.com to learn more about Kohler Co.'s "Believing in Better" philosophy and global efforts in sustainability and stewardship!

Seeking a senior strategic visionary, with strong business acumen, who is poised to develop next generation digital capabilities that surprise and delight the customer. Candidate should have deep understanding and experience of driving and owning digital product development principles and processes.  This sole person must be decisive, focus on successful outcomes and working products, as well as maximize the value delivered. It is vital the candidate be detail oriented and possess the ability to effectively communicate and collaborate with the key Stakeholders.  The ability to negotiate will be necessary when discussing trade-offs with Stakeholders or the team. This individual must also be in tune with the “pulse of the customer.”

There are multiple opportunities available on the team for Product Owners to lead major stages of the customer-journey and operational areas relying on specific technologies (i.e. Salesforce CRM, CPQ, etc.) Example customer journeys may include inspiration, selection, purchase, support, and post-purchase.

Specific Responsibilities:

• Focuses on creating and enhancing compelling user experiences that guide our customers from inspiration, to product selection, to purchase, and to enjoyment.
• Develops, orchestrates, and executes upon strategic direction, product vision and digital capabilities roadmap.
• Serves as the “voice of the customer” for cross-functional Agile delivery teams in representing and reinforcing the customer’s perspective throughout the product realization life cycle.
• Brings data-driven approaches to decision making, both in day-to-day activities and when helping others make strategic trade-offs.
• Leads cross-functional teams of designers, business analysts, developers, system architects, quality engineers and others to create seamless experiences based on user concentric designs.
• Collaborates with internal stakeholders to establish clarity of purpose, solicit institutional knowledge of consumer and trade behavior, ensure input from key subject matter experts, and to transparently communicate with internal stakeholders the order of the Product Backlog and the progress of product development via Sprint Reviews and working software demos.
• Subject-matter expert for all aspects of assigned product, including but not limited to developing customer use cases, prioritizing functional design, guiding information architecture, collaborating on data integration, optimizing performance, measuring customer adoption, and maximizing target business outcomes.
• Evangelize and practice Scrum framework throughout the product life cycle and promote the product capability once launched.
• Ensure Scrum Development Team deliverables meet high standards for quality, non-functional requirements, and meeting stated business goals.
• Support ad hoc stretch assignments from Director, as needed.

#DJL

Skills/Requirements

• Bachelor’s degree in Information Technology, Business or related field required.
• 5+ years supporting software development experience required. Software development experience is preferred but not required.
• 2+ years of experience as a Product Owner and or Scrum Master required.
• 2+ years working with offshore development teams required.
• Proven experience in developing merchandising, retail, e-Commerce and/or multi-channel retailing capabilities required.
• Strong working knowledge of eCommerce, i.e. content management, campaign management, CRM, inventory management, order management, and fulfillment processes required.
• Project management experience, e.g. setting achievable timelines for initiatives, drafting project plans, managing milestone delivery, and communicating project details effectively (verbal and written) required.
• Technical acumen with demonstrated ability to target and trouble shoot with success required.
• Ability to quickly learn complex concepts and digital tools that may span across analytics, project management, content management, workflow and marketing automation domains required.
• A strong follow through; proven track record of setting and achieving deadlines and forecasts.
• Proven ability to work under pressure and manage many tasks simultaneously.
• Demonstrated success working in a collaborative, cross-functional team capacity.
• Proven track record of working on large scale digital commerce initiatives focused on consumer engagement, conversion, sales volume, and operational efficiencies.
• Working knowledge of and practical experience using the Scrum guide to practice Scrum in a professional setting.
• Working knowledge of eCommerce applications, i.e. Adobe Experience Manager, ATG, Commercetools, Adobe Analytics, SAP, Quantum Metrics, and/or comparable platforms.
• Proficient knowledge of JIRA and Microsoft Office Suite tools.
• Minimal travel as needed.

To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community.  Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.  So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .