Senior Technical Support Engineer (remote)

Mendix

Seattle Washington

United States

Information Technology
(No Timezone Provided)

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.We're investing to accelerate our momentum and extend our market leadership and we're looking to grow our Global Support team with a newly created additional Support Engineer for the Americas. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun and are looking for team members that share similar motivations.

You’ll help our customers drive digital innovation by:

  • Providing first-line and second-line support to our customers and implementation partners from all over the world.
  • Working closely with second and third line support: our DevOps, CloudOps, R&D and Expert Services teams.
  • Working with state of the art, cloud technologies like: AWS, Azure, Cloud Foundry.
  • You’re the innovator we need if you have:

  • High-energy and professionalism and you love to engage with the customer to solve any challenges they might face
  • A Bachelor or Master in information systems, engineering, computer science, or equivalent
  • Over 7 years of relevant working experience in customer support in a technical environment
  • Excellent communicative skills, both written and verbally
  • Passion for technology and have strong problem solving and analytical skills
  • Strong organization skills, are flexible and can keep an overview of all your tasks
  • Experience in JavaScript, XPath, CSS, HTML, OQL, and relational databases (e.g. Oracle, PostgreSQL, MSSQL)
  • Experience in cloud deployment and infrastructure services (AWS, Azure, Cloud Foundry is a pre)
  • An understanding of cloud architecture/deployment and infrastructure services like web servers, load balancing, SSL/TLS/X509, VPN and setting up these services in a reliable, scalable and secure way
  • #LI-CW1

    Senior Technical Support Engineer (remote)

    Mendix

    Seattle Washington

    United States

    Information Technology

    (No Timezone Provided)

    Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.We're investing to accelerate our momentum and extend our market leadership and we're looking to grow our Global Support team with a newly created additional Support Engineer for the Americas. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun and are looking for team members that share similar motivations.

    You’ll help our customers drive digital innovation by:

  • Providing first-line and second-line support to our customers and implementation partners from all over the world.
  • Working closely with second and third line support: our DevOps, CloudOps, R&D and Expert Services teams.
  • Working with state of the art, cloud technologies like: AWS, Azure, Cloud Foundry.
  • You’re the innovator we need if you have:

  • High-energy and professionalism and you love to engage with the customer to solve any challenges they might face
  • A Bachelor or Master in information systems, engineering, computer science, or equivalent
  • Over 7 years of relevant working experience in customer support in a technical environment
  • Excellent communicative skills, both written and verbally
  • Passion for technology and have strong problem solving and analytical skills
  • Strong organization skills, are flexible and can keep an overview of all your tasks
  • Experience in JavaScript, XPath, CSS, HTML, OQL, and relational databases (e.g. Oracle, PostgreSQL, MSSQL)
  • Experience in cloud deployment and infrastructure services (AWS, Azure, Cloud Foundry is a pre)
  • An understanding of cloud architecture/deployment and infrastructure services like web servers, load balancing, SSL/TLS/X509, VPN and setting up these services in a reliable, scalable and secure way
  • #LI-CW1