Customer Service Representative I - - Remote in LA, Bonus Eligible

Fidelis Care

Baton Rouge Louisiana

United States

Customer Service / Call Center
(No Timezone Provided)

*Applicants for this job have flexibility to work from home and must reside in Louisiana. This job is eligible for a $3,000 sign-on bonus.*

You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times

    • Our Comprehensive Benefits Package:

    Flexible work solutions including remote options, hybrid work schedules and dress flexibility
    Competitive pay
    Paid Time Off including paid holidays
    Health insurance coverage for you and dependents
    401(k) and stock purchase plans
    Tuition reimbursement and best-in-class training and development


    High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.

    Customer Service Representative I - - Remote in LA, Bonus Eligible

    Fidelis Care

    Baton Rouge Louisiana

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    *Applicants for this job have flexibility to work from home and must reside in Louisiana. This job is eligible for a $3,000 sign-on bonus.*

    You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

    Position Purpose:

    Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times

    • Our Comprehensive Benefits Package:

    Flexible work solutions including remote options, hybrid work schedules and dress flexibility
    Competitive pay
    Paid Time Off including paid holidays
    Health insurance coverage for you and dependents
    401(k) and stock purchase plans
    Tuition reimbursement and best-in-class training and development


    High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.

    Apply