Remote Claims Reviewer
Prudential
Atlanta Georgia
United States
Information Technology
(No Timezone Provided)
Claims Reviewer Details
· Completely Remote work
· NOT a call center role
· This is a sales call complaint handling role (they will NOT be speaking to people over the phone though)
· They will listen to sales calls & receive sales call-related complaints
· Working with multiple lines of Prudential business such as Life Insurance, Health Insurance, and Medicare Plans, MEDICARE is the biggest portion, experience in this would be great.
· Determine if the complaint is substantiate / legit
· Investigating, analyzing, and validating sales call complaint claims from start to finish
· Very little direct contact except via email when needed
Claims Reviewer Requirements
· High School Diploma or GED Equivalent
· Strong written communication skills
· Strong Analytical skills
· Listening skills
· Knowledge of Outlook & Excel
· Ability to prioritize to meet deadlines
· Must be organized
Training
· 2-3 Week period
· 8am-4pm M-F - 2, 15-minutes breaks, and 30 min lunch
· Remote virtual training
· Will include web-based modules
· Mainly instructor lead learning systems & product understanding
· Shadowing & listening to calls with existing representatives
· They have big matter experts to support employees with anything they need help with
· Hands on training going over the complaint and solving it.
Job Requirements:
· They will listen to sales calls & receive sales call-related complaints
· Working with multiple lines of Prudential business such as Life Insurance, Health Insurance, and Medicare Plans, MEDICARE is the biggest portion, experience in this would be great.
· Determine if the complaint is substantiate / legit
· Investigating, analyzing, and validating sales call complaint claims from start to finish
Remote Claims Reviewer
Prudential
Atlanta Georgia
United States
Information Technology
(No Timezone Provided)
Claims Reviewer Details
· Completely Remote work
· NOT a call center role
· This is a sales call complaint handling role (they will NOT be speaking to people over the phone though)
· They will listen to sales calls & receive sales call-related complaints
· Working with multiple lines of Prudential business such as Life Insurance, Health Insurance, and Medicare Plans, MEDICARE is the biggest portion, experience in this would be great.
· Determine if the complaint is substantiate / legit
· Investigating, analyzing, and validating sales call complaint claims from start to finish
· Very little direct contact except via email when needed
Claims Reviewer Requirements
· High School Diploma or GED Equivalent
· Strong written communication skills
· Strong Analytical skills
· Listening skills
· Knowledge of Outlook & Excel
· Ability to prioritize to meet deadlines
· Must be organized
Training
· 2-3 Week period
· 8am-4pm M-F - 2, 15-minutes breaks, and 30 min lunch
· Remote virtual training
· Will include web-based modules
· Mainly instructor lead learning systems & product understanding
· Shadowing & listening to calls with existing representatives
· They have big matter experts to support employees with anything they need help with
· Hands on training going over the complaint and solving it.
Job Requirements:
· They will listen to sales calls & receive sales call-related complaints
· Working with multiple lines of Prudential business such as Life Insurance, Health Insurance, and Medicare Plans, MEDICARE is the biggest portion, experience in this would be great.
· Determine if the complaint is substantiate / legit
· Investigating, analyzing, and validating sales call complaint claims from start to finish