Senior Communications & Training Specialist - Telecommute

UnitedHealth Group

Atlanta Georgia

United States

Information Technology
(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Senior Communication and Training Specialist will be responsible for communication and training for the G360 Platform. G360 is a Salesforce platform that supports OptumHealth's National Marketing, Provider Contracting Compliance and OptumCare California Region's Provider Relationship Management functions. G360 provides Customer/Patient Relationship Management, Online Reputation Management, Patient Acquisition and Retention Call Center support, Provider Relationship Management and Contract Lifecycle Management capabilities. In this position, you will be responsible for communicating new product releases, building and delivering training through the appropriate vehicle and contributing to the advancement of the product offering through feedback from users.

Primary Responsibilities:

  • Developing product communications and training content
  • Collaborating with stakeholders
  • Obtaining appropriate approvals for distribution
  • Determining distribution channels and distributing material
  • Providing instructor lead training sessions
  • Generally work is self-directed and not prescribed
  • Serves as a resource to others

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • Bachelor's Degree or higher
  • Previous experience with Salesforce
  • 5+ years' experience using written and verbal communication skills
  • 5+ years' experience project management skills
  • 5+ years' experience in Assessing and interpreting customer needs and requirements
  • 5+ years' experience solving moderately complex problems and/or moderately complex analyses
  • 5+ years' experience providing coaching and feedback to less experienced co workers
  • Ability to use collaborative skills

Preferred Qualifications

  • 5+ years' experience managed care
  • Medicare Advantage experience

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000.. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, communications, training, Salesforce, CRM, Articulate 360, project manager, Agile

Senior Communications & Training Specialist - Telecommute

UnitedHealth Group

Atlanta Georgia

United States

Information Technology

(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Senior Communication and Training Specialist will be responsible for communication and training for the G360 Platform. G360 is a Salesforce platform that supports OptumHealth's National Marketing, Provider Contracting Compliance and OptumCare California Region's Provider Relationship Management functions. G360 provides Customer/Patient Relationship Management, Online Reputation Management, Patient Acquisition and Retention Call Center support, Provider Relationship Management and Contract Lifecycle Management capabilities. In this position, you will be responsible for communicating new product releases, building and delivering training through the appropriate vehicle and contributing to the advancement of the product offering through feedback from users.

Primary Responsibilities:

  • Developing product communications and training content
  • Collaborating with stakeholders
  • Obtaining appropriate approvals for distribution
  • Determining distribution channels and distributing material
  • Providing instructor lead training sessions
  • Generally work is self-directed and not prescribed
  • Serves as a resource to others

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • Bachelor's Degree or higher
  • Previous experience with Salesforce
  • 5+ years' experience using written and verbal communication skills
  • 5+ years' experience project management skills
  • 5+ years' experience in Assessing and interpreting customer needs and requirements
  • 5+ years' experience solving moderately complex problems and/or moderately complex analyses
  • 5+ years' experience providing coaching and feedback to less experienced co workers
  • Ability to use collaborative skills

Preferred Qualifications

  • 5+ years' experience managed care
  • Medicare Advantage experience

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000.. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, communications, training, Salesforce, CRM, Articulate 360, project manager, Agile