Regional Operations Manager *telework*

DSHS

Yakima Washington

United States

None
(No Timezone Provided)

Description Here's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce – starting right at ESD!
 *Work from anywhere in our Central Washington Region !*  At thewe believe in the Power to Help when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and provide paid family and medical leave.

We are recruiting for an Operations Manager for our Central Washington region with the ability to provide leadership and support to accomplish the agency, regional, and local Regional Workforce Development Boards (RWDB) strategic plans. Through compassion and patience thecenters provide our customers with information about the full range of agency services and programs and directs them to the appropriate internal or external resources and support services. These offices are a critical piece of our mission of providing our services to job seekers and employers. 
Do you like solving problems that start with ‘how might we?’ and lead towards equitable solutions for our community?  Duties

As the Operations Manager you will have the opportunity to develop and provide operational focus and framework for the implementation and success of all regional programs and services, delivered through partnerships in the WorkSource System. You will be the principal advisor to the Area Administrators on matters of oversight and accountability for budget development and management, staffing deployment planning and implementation of regional operations for agency program and services provided through local offices. Demonstrating your leadership attributes of mentoring, coaching and nurturing for area administrators, supervisors and front-line staff will be key as you will lead the region to integrate services to customers by applying "human centered design" principles.
 
  Some of what you will do:   
 

  • Work across regions, with agency policy and system program teams to implement standard work for ESD programs to provide local service delivery to meet the needs of customers. 
  • Develop, maintain, and build collaborative relationships with Regional Workforce Development Boards (RWDB) staff, executives, stakeholders, partners, and community members in support of local workforce system.
  • Review the regional operating budget with the with each Regional Direct and ensure that each local office administrator is managing their local resources effectively and has the tools that they need to succeed.
  • Ensure programs and services have the right tools for integration with Workforce programs locally and promote local partnerships throughout the Central Region.
  • Assist with collaborating across regions with all Administrators, leaders from the other four regions and with EC Central Operations staff and cross-agency division leaders to achieve the strategic objectives of the region and the agency.
  • Ensure the region and offices strategy plans are supported and implemented with regional support from the Director, Change Agent, and Administrative Team.
  • Review with regional Administrators the development of local contracts, resource sharing agreements, interagency agreements, MOUs, leases, data sharing agreements, etc.
  • Support, train, and mentor administrators developing them as system leaders.
  • Ensure staff across the region understand the strategic direction and intent of human centered design and how it applies to service delivery.
  • Support a working environment that encourages Lean thinking, continuous improvement, and customer centered service approaches, employee engagement, system integration, and innovation.
  • Ensure local and regional leaders understand agency and regional performance goals, track and measure local performance for all federal and state programs.
  • Attend intensive data focused training in order to be able to provide the region with regular performance and data reporting, analyzing status and target information with the Regional Director, Administrators and Supervisors and other staff or partners.
    • Qualifications

    Required:

  • A combination of relevant education and experience totaling no less than ten (10) years.*
  • Six (6) years managerial experience overseeing a staff of twenty or more employees.*
  • Five (5) years of experience designing, implementing and managing programs.*
  • Five (5) years of experience work with diverse groups and teams.*
  • Must have:Strong professional skills in management, coaching, facilitation, operations, process improvement, data analysis, communications, strong supervision skills, strategic thinking, relationship building, conflict management, presentation skills, listening skills, fiscal management skills, project management skills, performance management, budget development and oversight.Knowledge of the principles and characteristics of leadership (leader-leader, mentoring) that are demonstrated in ways such as possessing a strategic and tactical vision for the programs; maintaining a commitment to customer and constituent focused service delivery; accepting fiscal and stewardship responsibilities; demonstrating support of a culturally and ethnically diverse workforce and customer base; using QI processes and team based management principles; and working to develop services that reflect the agency's mission.A solid understanding of the Workforce Innovation and Opportunity Act (WIOA) and Washington’s workforce development system. 
    • Familiarity with:
  • ESDs strategic goals and objectives and how to communicate them with staff and other divisions 
  • The Collective Bargaining Agreement 
  • The political environment and operational structure at the federal and state levels of the Workforce Innovation and Opportunities Act (WIOA) 
  • Leadership expectations and people management 
  • Strategic planning and implementation 
  • Lean methods and practice 
  • Employee engagement 
  • Human Centered Design 
  • Change Management 
    • *May be obtained concurrently.
    Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
    Preferred/Desired:
  • Demonstrated knowledge of: Human centered design and Lean methods and practice. Human resourcesCollective bargaining agreements Fiscal management principles and procedures
  • Demonstrated ability to: Work effectively with internal and external stakeholders through trust and collaborationAnalyze and interpret dataMake timely data-driven decisions Communicate complex ideas and principles in a manner easily understood by lay audiencesDevelop and manage a budget Meet deadlines and performance standards Translate agency mission to day-to-day activities Give public presentations Use data and performance information to effectively manage system performance, meet performance outcomes and improve business functions.
    • Additional Requirement of Employment:
  • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
  • Must be able to travel as needed.
  • Per Governor Inslee’s , state employees must be fully vaccinated no later than October 18, 2021. Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

    • Supplemental Information Please submit your Cover Letter, and Resume with your through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
    Why work with us?
    Our drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness. We understand that a work environment that respects your work/life balance is key that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.
    More than Just a Paycheck
    Washington State offers one of the most competitive in the nation. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.
    Modern Workplace
    We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.
    Opportunity for All
    The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.



    If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the , or Washington Relay Service 711. 

    Other Information
  • This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
  • The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
  • If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960.
    • More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

    We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.
    Insurance Benefits Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the .
      Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site.Employees also have the ability to participate in the (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
    Vacation (Annual Leave) You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per .
     
    Holidays Full-time employees are entitled to eleven* paid holidays:
      HOLIDAY DATE  New Year's DayJanuary 1 Martin Luther King, Jr's birthdayThird Monday in January Presidents' DayThird Monday in February Memorial DayLast Monday in May Independence DayJuly 4 Labor DayFirst Monday in September Veterans' DayNovember 11 Thanksgiving DayFourth Thursday in November & Friday after Christmas DayDecember 25 Personal HolidayEmployee's selection each calendar year
    *Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific for more information. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Sick Leave Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in .

    Regional Operations Manager *telework*

    DSHS

    Yakima Washington

    United States

    None

    (No Timezone Provided)

    Description Here's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce – starting right at ESD!
     *Work from anywhere in our Central Washington Region !*  At thewe believe in the Power to Help when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and provide paid family and medical leave.

    We are recruiting for an Operations Manager for our Central Washington region with the ability to provide leadership and support to accomplish the agency, regional, and local Regional Workforce Development Boards (RWDB) strategic plans. Through compassion and patience thecenters provide our customers with information about the full range of agency services and programs and directs them to the appropriate internal or external resources and support services. These offices are a critical piece of our mission of providing our services to job seekers and employers. 
    Do you like solving problems that start with ‘how might we?’ and lead towards equitable solutions for our community?  Duties

    As the Operations Manager you will have the opportunity to develop and provide operational focus and framework for the implementation and success of all regional programs and services, delivered through partnerships in the WorkSource System. You will be the principal advisor to the Area Administrators on matters of oversight and accountability for budget development and management, staffing deployment planning and implementation of regional operations for agency program and services provided through local offices. Demonstrating your leadership attributes of mentoring, coaching and nurturing for area administrators, supervisors and front-line staff will be key as you will lead the region to integrate services to customers by applying "human centered design" principles.
     
      Some of what you will do:   
     

  • Work across regions, with agency policy and system program teams to implement standard work for ESD programs to provide local service delivery to meet the needs of customers. 
  • Develop, maintain, and build collaborative relationships with Regional Workforce Development Boards (RWDB) staff, executives, stakeholders, partners, and community members in support of local workforce system.
  • Review the regional operating budget with the with each Regional Direct and ensure that each local office administrator is managing their local resources effectively and has the tools that they need to succeed.
  • Ensure programs and services have the right tools for integration with Workforce programs locally and promote local partnerships throughout the Central Region.
  • Assist with collaborating across regions with all Administrators, leaders from the other four regions and with EC Central Operations staff and cross-agency division leaders to achieve the strategic objectives of the region and the agency.
  • Ensure the region and offices strategy plans are supported and implemented with regional support from the Director, Change Agent, and Administrative Team.
  • Review with regional Administrators the development of local contracts, resource sharing agreements, interagency agreements, MOUs, leases, data sharing agreements, etc.
  • Support, train, and mentor administrators developing them as system leaders.
  • Ensure staff across the region understand the strategic direction and intent of human centered design and how it applies to service delivery.
  • Support a working environment that encourages Lean thinking, continuous improvement, and customer centered service approaches, employee engagement, system integration, and innovation.
  • Ensure local and regional leaders understand agency and regional performance goals, track and measure local performance for all federal and state programs.
  • Attend intensive data focused training in order to be able to provide the region with regular performance and data reporting, analyzing status and target information with the Regional Director, Administrators and Supervisors and other staff or partners.
    • Qualifications

    Required:

  • A combination of relevant education and experience totaling no less than ten (10) years.*
  • Six (6) years managerial experience overseeing a staff of twenty or more employees.*
  • Five (5) years of experience designing, implementing and managing programs.*
  • Five (5) years of experience work with diverse groups and teams.*
  • Must have:Strong professional skills in management, coaching, facilitation, operations, process improvement, data analysis, communications, strong supervision skills, strategic thinking, relationship building, conflict management, presentation skills, listening skills, fiscal management skills, project management skills, performance management, budget development and oversight.Knowledge of the principles and characteristics of leadership (leader-leader, mentoring) that are demonstrated in ways such as possessing a strategic and tactical vision for the programs; maintaining a commitment to customer and constituent focused service delivery; accepting fiscal and stewardship responsibilities; demonstrating support of a culturally and ethnically diverse workforce and customer base; using QI processes and team based management principles; and working to develop services that reflect the agency's mission.A solid understanding of the Workforce Innovation and Opportunity Act (WIOA) and Washington’s workforce development system. 
    • Familiarity with:
  • ESDs strategic goals and objectives and how to communicate them with staff and other divisions 
  • The Collective Bargaining Agreement 
  • The political environment and operational structure at the federal and state levels of the Workforce Innovation and Opportunities Act (WIOA) 
  • Leadership expectations and people management 
  • Strategic planning and implementation 
  • Lean methods and practice 
  • Employee engagement 
  • Human Centered Design 
  • Change Management 
    • *May be obtained concurrently.
    Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
    Preferred/Desired:
  • Demonstrated knowledge of: Human centered design and Lean methods and practice. Human resourcesCollective bargaining agreements Fiscal management principles and procedures
  • Demonstrated ability to: Work effectively with internal and external stakeholders through trust and collaborationAnalyze and interpret dataMake timely data-driven decisions Communicate complex ideas and principles in a manner easily understood by lay audiencesDevelop and manage a budget Meet deadlines and performance standards Translate agency mission to day-to-day activities Give public presentations Use data and performance information to effectively manage system performance, meet performance outcomes and improve business functions.
    • Additional Requirement of Employment:
  • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
  • Must be able to travel as needed.
  • Per Governor Inslee’s , state employees must be fully vaccinated no later than October 18, 2021. Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

    • Supplemental Information Please submit your Cover Letter, and Resume with your through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
    Why work with us?
    Our drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness. We understand that a work environment that respects your work/life balance is key that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.
    More than Just a Paycheck
    Washington State offers one of the most competitive in the nation. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.
    Modern Workplace
    We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.
    Opportunity for All
    The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.



    If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the , or Washington Relay Service 711. 

    Other Information
  • This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
  • The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
  • If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960.
    • More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

    We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.
    Insurance Benefits Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the .
      Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site.Employees also have the ability to participate in the (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
    Vacation (Annual Leave) You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per .
     
    Holidays Full-time employees are entitled to eleven* paid holidays:
      HOLIDAY DATE  New Year's DayJanuary 1 Martin Luther King, Jr's birthdayThird Monday in January Presidents' DayThird Monday in February Memorial DayLast Monday in May Independence DayJuly 4 Labor DayFirst Monday in September Veterans' DayNovember 11 Thanksgiving DayFourth Thursday in November & Friday after Christmas DayDecember 25 Personal HolidayEmployee's selection each calendar year
    *Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific for more information. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Sick Leave Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in .

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