Technical Advisor I - Remote

Hach

West Sacramento California

United States

Customer Service / Call Center
(No Timezone Provided)

About the Technical Advisor I role:

In this role, you will provide world-class service and support to all internal and external customers via the inbound call center. You will be successful through mentoring and leadership within the department, and by having a sophisticated understanding of Oracle, products and applications, soft skills, vertical markets, and sales lead identification.

  • Identify and handle customer concerns, utilizing cross-functional relationships to negotiate ‘outcome where everybody wins’ solutions
  • Handle all level of technical and customer support questions from customers providing timely, accurate answers
  • Provide efficient, technical troubleshooting support for online Hach systems and related Hach software
  • Understanding of PLC and other data collection software/systems a plus
  • Responsible for contributing to the development of Technical Support Knowledge Base
  • Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement
  • Identify sales opportunities and understanding of the industries, vertical markets, and products
  • Submitting leads to drive appropriate up-sell and cross-sell opportunities to the customer
  • Establish a long-term customer relationship with detailed follow-up and contact
  • Are you qualified?

  • Associate degree in a technical field or equivalent experience; Bachelor’s degree preferred
  • Preferred aptitude for working in mechanical and electrical principles, Environment Sciences or equivalent required
  • Experience in one or more of Hach’s key markets (drinking water, wastewater, or industrial) preferred
  • 1-2 years of experience in customer service, technical support, field service, and/or Supervisor experience required
  • Prior call center experience a plus
  • Knowledge in order management, customer support, and technical support processes
  • Must have the ability to make customer-related decisions and respond quickly to customer needs
  • Shown computer efficiency: Experience with MS Office, Salesforce and Oracle preferred
  • Ability to adapt to changes in expectations, metrics, and environment as business needs demand
  • Organizational skills; Multi-tasking
  • Strong verbal and written communication skills
  • The salary range for this role rate for this role is $40,800 - $67,200. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. 

    This job is also eligible for bonus pay. 

    We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

    You can apply for this role through the Careers Page at (or through the Workday “Find Jobs” function if you are a current employee)

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

    Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

    #LI-Remote

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    The EEO posters are available .

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or to request accommodation.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

    Technical Advisor I - Remote

    Hach

    West Sacramento California

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    About the Technical Advisor I role:

    In this role, you will provide world-class service and support to all internal and external customers via the inbound call center. You will be successful through mentoring and leadership within the department, and by having a sophisticated understanding of Oracle, products and applications, soft skills, vertical markets, and sales lead identification.

  • Identify and handle customer concerns, utilizing cross-functional relationships to negotiate ‘outcome where everybody wins’ solutions
  • Handle all level of technical and customer support questions from customers providing timely, accurate answers
  • Provide efficient, technical troubleshooting support for online Hach systems and related Hach software
  • Understanding of PLC and other data collection software/systems a plus
  • Responsible for contributing to the development of Technical Support Knowledge Base
  • Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement
  • Identify sales opportunities and understanding of the industries, vertical markets, and products
  • Submitting leads to drive appropriate up-sell and cross-sell opportunities to the customer
  • Establish a long-term customer relationship with detailed follow-up and contact
  • Are you qualified?

  • Associate degree in a technical field or equivalent experience; Bachelor’s degree preferred
  • Preferred aptitude for working in mechanical and electrical principles, Environment Sciences or equivalent required
  • Experience in one or more of Hach’s key markets (drinking water, wastewater, or industrial) preferred
  • 1-2 years of experience in customer service, technical support, field service, and/or Supervisor experience required
  • Prior call center experience a plus
  • Knowledge in order management, customer support, and technical support processes
  • Must have the ability to make customer-related decisions and respond quickly to customer needs
  • Shown computer efficiency: Experience with MS Office, Salesforce and Oracle preferred
  • Ability to adapt to changes in expectations, metrics, and environment as business needs demand
  • Organizational skills; Multi-tasking
  • Strong verbal and written communication skills
  • The salary range for this role rate for this role is $40,800 - $67,200. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. 

    This job is also eligible for bonus pay. 

    We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

    You can apply for this role through the Careers Page at (or through the Workday “Find Jobs” function if you are a current employee)

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

    Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

    #LI-Remote

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    The EEO posters are available .

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or to request accommodation.

    If you’ve ever wondered what’s within you, there’s no better time to find out.