Inbound Call Coordinator - Remote

Anthem

Phoenix Arizona

United States

Advertising / Marketing / Public Relations
(No Timezone Provided)

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Aspire, a proud member of the Anthem, Inc. family of companies, it's a powerful combination. It's the foundation upon which we're creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. Aspire is a proven care delivery model for the highest-risk. We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery. We build and lead integrated, multi-disciplinary clinical teams to care for the most complex patients. We strive for excellence and have achieved significant and measurable improvement in total cost of care, clinical outcomes, and experience. As an Anthem subsidiary, we benefit from the scale and resources one of America's largest managed healthcare organizations.The Inbound Call Coordinator will work remotely and be responsible for successfully completing the required basic training and have the ability to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Primary duties may include but are not limited to: Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound callsWorks to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organizationMay obtain related documentation (e.g., patient information, insurance coverage)This is the entry level for the Inbound Call Coordinators. Has little or no prior relevant trainingAcquires basic skills to perform routine tasksWork is prescribed and completed with little autonomyWorks with either close supervision or under clearly defined proceduresQualifications Minimum Requirements:Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Inbound Call Coordinator - Remote

Anthem

Phoenix Arizona

United States

Advertising / Marketing / Public Relations

(No Timezone Provided)

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Aspire, a proud member of the Anthem, Inc. family of companies, it's a powerful combination. It's the foundation upon which we're creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. Aspire is a proven care delivery model for the highest-risk. We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery. We build and lead integrated, multi-disciplinary clinical teams to care for the most complex patients. We strive for excellence and have achieved significant and measurable improvement in total cost of care, clinical outcomes, and experience. As an Anthem subsidiary, we benefit from the scale and resources one of America's largest managed healthcare organizations.The Inbound Call Coordinator will work remotely and be responsible for successfully completing the required basic training and have the ability to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Primary duties may include but are not limited to: Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound callsWorks to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organizationMay obtain related documentation (e.g., patient information, insurance coverage)This is the entry level for the Inbound Call Coordinators. Has little or no prior relevant trainingAcquires basic skills to perform routine tasksWork is prescribed and completed with little autonomyWorks with either close supervision or under clearly defined proceduresQualifications Minimum Requirements:Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.