Call Center Agent - WFH

Are you looking for a job where you can work from home and have a mix of administrative and customer service? We are looking for service - oriented candidates, who have a passion for customer service. This role is a seasonal position, and for the right candidate, can turn into a long term opportunity. If you are interested in starting or continuing a career in the medical field, see below to schedule your virtual interview today!

Job Title: Reimbursement Specialist

Location: WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED
Applicant must reside in Texas, Arizona, North Carolina or Indiana to be considered for this role

Length of Role: Starts October 18th and ends mid February 2022, based on the needs of the business candidates can be considered for full-time

Pay: $18-21/hr.

Schedule: 8am - 5pm, 9am to 6pm, 10am to 7pm - > must be able to work all shifts
Typically Monday to Friday position, but candidate must be flexible to work Saturday's if needed

Job Description:
This is a phone role making outbound calls. The Reimbursement Specialist is a remote seasonal position responsible for performing specific reimbursement functions associated with completing a medical and/or pharmacy benefit investigation. The Reimbursement Specialist will utilize data from the internal system to complete a medical benefit investigation. This process involves calling on specific payers to obtain the necessary missing data to finalize the benefit investigation. Once the data is obtained from the payer, the Reimbursement Specialist will enter the data into the proprietary system.

Duties and Responsibilities

1. Collects and reviews all patient insurance benefit information from the payer, to the degree authorized by the SOP of the program.
2. Provides exceptional customer service to all internal team members; resolves any requests in a timely and accurate manner; escalates issues accordingly.
3. Maintains frequent phone contact with assigned payers.
4. Reports any reimbursement trends/delays to supervisor.
5. Communicates effectively to payers to ensure accurate and timely benefit investigations.
6. Analysis of data and using good judgment to review data.
7. Ability to work remotely; typically receives little instruction on day-to-day work.

The ideal candidate will have the following profile:

• 2 years of experience in a customer service - oriented role that requires attention to detail and basic computer skills
• General knowledge of medical/pharmacy insurance is a huge plus
• High School Diploma or GED

Application Process includes:
Background check, virtual interview and basic clerical assessments

We are hiring 50 Customer Service Agents to start 10/18 for our Medical Reimbursement Call Center Role and offers are going out asap! WORK SAFE AT HOME!!

To Apply for this Job:
Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email to schedule a phone interview with a recruiter and put "Reimbursement Specialist" in the subject line of your email.

#CB

#ZIP