Swedish Work at Home Permanent Customer Service Adviser
Confidential
(No Location Provided)
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Job description
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.
We provide customer service throughout the UK and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast paced environment, where most speak at least two languages, and we communicate daily with people in many different countries.
WHAT WE OFFER
* The role is Work at Home Customer Service Adviser with Swedish
* 40 hours contract
* Contract type: Permanent
* Schedule: Full-time, 40h/week
* The offer is subject to passing a sanction check
RESPONSIBILITIES AND END RESULTS
* The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of enquiries.
* Translation of Customer enquiries to, and from English to enable our client to assist customers.
* To develop and maintain a full knowledge of client products and services.
* To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
* To deal with all correspondence as requested/required.
* Logging of all calls / contacts accurately and in line with procedure.
* To meet minimum monitoring criteria.
* To meet and exceed daily/weekly targets.
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
* Fluent in English and Swedish
* Previous experience in Customer Service preferably.
* Computer literate: Word-processing, Excel, internet and general systems usage
* Ability to work under pressure, detail oriented and flexible.
* Strong interpersonal, communication and customer service skills.
* Initiative, ability to multitask and prioritise.
* Sense of urgency and responsibility required.
* Problem solving and conflict resolution
* Effectively prioritise time & manage work to deadlines
* Take ownership of issues and liaise with the client and internal Operations to resolve
* Ability to work in a pressured environment and multi-task is essential
* Must be proactive and prepared to investigate issues off own initiative with the minimum of information.
* Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative
* Display a high level of attention to detail
Swedish Work at Home Permanent Customer Service Adviser
Confidential
(No Location Provided)
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Job description
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.
We provide customer service throughout the UK and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast paced environment, where most speak at least two languages, and we communicate daily with people in many different countries.
WHAT WE OFFER
* The role is Work at Home Customer Service Adviser with Swedish
* 40 hours contract
* Contract type: Permanent
* Schedule: Full-time, 40h/week
* The offer is subject to passing a sanction check
RESPONSIBILITIES AND END RESULTS
* The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of enquiries.
* Translation of Customer enquiries to, and from English to enable our client to assist customers.
* To develop and maintain a full knowledge of client products and services.
* To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
* To deal with all correspondence as requested/required.
* Logging of all calls / contacts accurately and in line with procedure.
* To meet minimum monitoring criteria.
* To meet and exceed daily/weekly targets.
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
* Fluent in English and Swedish
* Previous experience in Customer Service preferably.
* Computer literate: Word-processing, Excel, internet and general systems usage
* Ability to work under pressure, detail oriented and flexible.
* Strong interpersonal, communication and customer service skills.
* Initiative, ability to multitask and prioritise.
* Sense of urgency and responsibility required.
* Problem solving and conflict resolution
* Effectively prioritise time & manage work to deadlines
* Take ownership of issues and liaise with the client and internal Operations to resolve
* Ability to work in a pressured environment and multi-task is essential
* Must be proactive and prepared to investigate issues off own initiative with the minimum of information.
* Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative
* Display a high level of attention to detail