Swedish Work at Home Permanent Customer Service Adviser

Confidential

(No Location Provided)

United Kingdom

Customer Service / Call Center
(No Timezone Provided)

Job description
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.

We provide customer service throughout the UK and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast paced environment, where most speak at least two languages, and we communicate daily with people in many different countries.

WHAT WE OFFER

* The role is Work at Home Customer Service Adviser with Swedish

* 40 hours contract

* Contract type: Permanent

* Schedule: Full-time, 40h/week

* The offer is subject to passing a sanction check

RESPONSIBILITIES AND END RESULTS

* The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of enquiries.

* Translation of Customer enquiries to, and from English to enable our client to assist customers.

* To develop and maintain a full knowledge of client products and services.

* To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.

* To deal with all correspondence as requested/required.

* Logging of all calls / contacts accurately and in line with procedure.

* To meet minimum monitoring criteria.

* To meet and exceed daily/weekly targets.

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

* Fluent in English and Swedish

* Previous experience in Customer Service preferably.

* Computer literate: Word-processing, Excel, internet and general systems usage

* Ability to work under pressure, detail oriented and flexible.

* Strong interpersonal, communication and customer service skills.

* Initiative, ability to multitask and prioritise.

* Sense of urgency and responsibility required.

* Problem solving and conflict resolution

* Effectively prioritise time & manage work to deadlines

* Take ownership of issues and liaise with the client and internal Operations to resolve

* Ability to work in a pressured environment and multi-task is essential

* Must be proactive and prepared to investigate issues off own initiative with the minimum of information.

* Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative

* Display a high level of attention to detail

Swedish Work at Home Permanent Customer Service Adviser

Confidential

(No Location Provided)

United Kingdom

Customer Service / Call Center

(No Timezone Provided)

Job description
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.

We provide customer service throughout the UK and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast paced environment, where most speak at least two languages, and we communicate daily with people in many different countries.

WHAT WE OFFER

* The role is Work at Home Customer Service Adviser with Swedish

* 40 hours contract

* Contract type: Permanent

* Schedule: Full-time, 40h/week

* The offer is subject to passing a sanction check

RESPONSIBILITIES AND END RESULTS

* The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of enquiries.

* Translation of Customer enquiries to, and from English to enable our client to assist customers.

* To develop and maintain a full knowledge of client products and services.

* To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.

* To deal with all correspondence as requested/required.

* Logging of all calls / contacts accurately and in line with procedure.

* To meet minimum monitoring criteria.

* To meet and exceed daily/weekly targets.

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

* Fluent in English and Swedish

* Previous experience in Customer Service preferably.

* Computer literate: Word-processing, Excel, internet and general systems usage

* Ability to work under pressure, detail oriented and flexible.

* Strong interpersonal, communication and customer service skills.

* Initiative, ability to multitask and prioritise.

* Sense of urgency and responsibility required.

* Problem solving and conflict resolution

* Effectively prioritise time & manage work to deadlines

* Take ownership of issues and liaise with the client and internal Operations to resolve

* Ability to work in a pressured environment and multi-task is essential

* Must be proactive and prepared to investigate issues off own initiative with the minimum of information.

* Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative

* Display a high level of attention to detail