W-2 Remote Tax Manager
Paro
Oklahoma City Oklahoma
United States
Accounting
(No Timezone Provided)
W-2 Remote Tax Manager:If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our Tax Expert and Services team. You will be providing leadership and performance management to a team of front line Tax Support and Tax Advice agents, who provide guidance to customers completing their taxes in TurboTax. This is a remote, W-2 position. Responsibilities: Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent Create a high performing team that provides care that is so good, our customers rave about itDrive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvementEffectively use data to evaluate, identify and coach performanceLead the team through a fast paced, constantly changing environment Our Typical Deliverables:Drive quality customer engagements by monitoring your team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goalsProvide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessionsContinuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and completion of administrative tasks such as payroll and schedulesExperience/Skills Required:Credentialed CPA, EA Experience supporting TurboTax customers or managing/leading a customer facing teamExtensive prior experience preparing individual returns, business and estate taxes a plusUnderstanding of how to manage a team and provide them with guidance in being successfulWilling to work hours outside normal schedule as needed Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
W-2 Remote Tax Manager
Paro
Oklahoma City Oklahoma
United States
Accounting
(No Timezone Provided)
W-2 Remote Tax Manager:If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our Tax Expert and Services team. You will be providing leadership and performance management to a team of front line Tax Support and Tax Advice agents, who provide guidance to customers completing their taxes in TurboTax. This is a remote, W-2 position. Responsibilities: Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent Create a high performing team that provides care that is so good, our customers rave about itDrive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvementEffectively use data to evaluate, identify and coach performanceLead the team through a fast paced, constantly changing environment Our Typical Deliverables:Drive quality customer engagements by monitoring your team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goalsProvide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessionsContinuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and completion of administrative tasks such as payroll and schedulesExperience/Skills Required:Credentialed CPA, EA Experience supporting TurboTax customers or managing/leading a customer facing teamExtensive prior experience preparing individual returns, business and estate taxes a plusUnderstanding of how to manage a team and provide them with guidance in being successfulWilling to work hours outside normal schedule as needed Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)