REMOTE - HR Business Systems Analyst

Please contact [email protected] for details on this REMOTE HR Systems BA role supporting our airline client's HR/TA streamlining efforts

Job Description – REMOTE HR Systems BA

Under direction from the Director of HR/Employee Systems, the Sr. HR Systems Business Analyst will act as liaison between HR Business Partners and Technology Services in resolving technical issues, serving as a functional expert on upgrades and re-implementations, and performing other work as required.

The qualified resource will organize and coordinate human resource software system operations and maintenance, provide business process support to customers and recommend solutions using human resources software, support projects related to new or enhanced business systems, monitor and respond to customer needs related to human resource software; 

Distinguishing Characteristics

The Department of Human Resources provides human resources services to all client departments, including employee recruitment and selection, personnel ordinance and policy administration, employee relations, position classification and compensation, organizational development, employee training and development, workforce planning, benefits administration, employee wellness, risk management, workers’ compensation, liability and casualty claims management, human resources business systems, labor relations and collective bargaining.

The HR Business Systems Analyst is an expert level, department functional/technical classification requiring a broad based knowledge of human resource principles and practices and integrated computerized human resource system software applications.

This resource will work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions. .

Duties may include but are not limited to the following:

Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions.

Acts as project lead in developing new or enhanced business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions.

Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. 

Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options.