New Shack Opening Training Manager - Remote

Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.

New Shack Opening Training Manager - Remote

The NSO Training Manager works closely with the Sr. Manager, NSO Strategy, the NSO Specialist, ADs, and GMs to ensure a smooth and effective opening training process. When not at an opening, the NSO Training Manager works to support training on the ground in the Shacks.

Please attach your Cover Letter.

Key Responsibilities

• Plan, lead, and evaluate New Shack Opening Training- Responsible for planning, handling admin, leading on the ground, following up, and evaluating NSO training.
• Leads the team of Opening Trainers and collaborates with the AD and GM to ensure a well-planned, successful, and culturally invigorating NSO.
• Secures Opening Trainers, TTCs, handles Workday administration, writes the training week schedule, tracks KPIs, and connects with all key stakeholders 4 weeks and 8 weeks post-opening to evaluate wins and opportunities.
• Ensures that the training budget is adhered to and continually seeks to improve the NSO training process by evaluating its success and determining ways to create new efficiencies.
• Lead licensed NSOs on the ground as needed.
• Opening Trainer Staffing and Development- Work with ADs, GMs, and RTPs to continually seek, select, and develop candidates to build and replenish the pool of Opening Trainers, thereby ensuring that we are staffed and prepared to open Shacks in accordance with the needs of the Development schedule.
• Encourage and ensure the utilization of local trainers wherever possible.
• Train new OSMs on NSO tasks and on the ground at openings.
  In-Shack Training Support- Support the Shacks as needed by partnering with GMs, RTPs, and TDMs to lead in-Shack training/re-training sessions, calibrations, training process rollouts, and ensure proper execution of STEER.
  

Skills & Knowledge

• Interpersonal Skills & Empathy
• Organization & Delegation
• Self-Development & Growth
• Extraordinary leadership skills
• Excellent communicator (written and verbal)
• Flexible & adaptable to changing needs
• Team-oriented
• Skilled in leading training functions including classroom-style learning
• High emotional intelligence
• Excellent organizational skills

Experience

• 2+ years Management experience in the hospitality industry
• 2+ years of experience leading and developing a team
• 2+ years of Shake Shack Exempt Manager experience
• 1+ years of experience attending New Store Openings as an Opening Trainer or OSM
• Proficient in Microsoft Power Point
• Available to work weekends as needed
• Able to travel 75%-85% of the time

Benefits include:

• Medical, Dental, and Vision Insurance
• Transit Discount Program
• 401K Plan with Company Match
• Paid Time Off Program
• Flexible Spending Accounts
• Employee Dining Program
• Referral Bonus
• Online Training Program
• Career Development
• Corporate Fitness Discount Programs
• Choice of Global Cash Card or Direct Deposit

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy they we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.