Infrastructure Engineer- 100% Remote

Infrastructure Engineer

At ERP Suites, our focus is helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.

ERP Suites provides technical consulting, cloud services, managed services and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.

We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services and software development.

Individuals within the Infrastructure Engineer role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the Institute’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. Individuals in this job family are also responsible for the overall operation and maintenance of the data center.

Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment. They also provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.

Infrastructure Engineer need good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Institute and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. Infrastructure Engineers work with other technical staff and vendors to provide IT services to all customers and IS&T teams. Check out our website at

Location

• Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location.
  
  

Responsibilities

• Maintains, monitors, and supports the infrastructure environment and/or facilities
• Develops enhanced production monitoring and additional capability
• Defines improvements increased system reliability and performance
• Supports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability
• Participates in short- and long-term planning efforts with stakeholders and IT groups
• Works with project managers to coordinate and plan project tasks and resources
• Integrates solutions with other applications and platforms based on engineering requirements
• Develops new alerts and monitoring techniques based on engineering requirements
• Develops scripted solutions and automation
• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
• Performs capacity workload modeling and availability analysis for a variety of platforms and environments
• Recommends changes/enhancements for improved systems availability, reliability, and performance
• Determines the required course of action to improve performance and escalates when appropriate
• Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management
• Leads or provides technical direction for the planning, designing, and execution of testing efforts
• Participates in the creation and maintenance of metrics around the system
• Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements
• Identifies ways tasks can be automated
• Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems
• Recommends and may implement software or hardware changes to rectify problems or address improvement opportunities
• Reports security issues when appropriate and gathers required information
• Makes recommendations to improve security and participates in investigations as needed
• Participates in the design, implementation, and execution of backup and disaster recovery plan for infrastructure solutions
• Ensures documentation is developed and maintained
• Assists in developing documentation for new infrastructure solutions
• Supports and participates in the formal reporting of project status
• May communicate, consult and coordinate across multiple groups
• Evaluates future technologies and makes recommendations for software and hardware upgrades
• Ensures IT system security baselines are met and security improvements are implemented across the server environments
• Analyzes data from monitoring activities and define comprehensive, system wide improvements
• Monitors performance and proactively identifies uptime issues, making recommendations for eliminating those issues
• Works with vendors and architects to understand their technology roadmaps
• Generates and validates network/telecom system baselines, including validation of documentation
• Ensures network/telecom system security baselines are met and security improvements are implemented across the LAN/WAN environments
• Generates processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security is met
• Works across teams to ensure network/telecom system upgrades and service pack deployments are implemented with minimal impact to production operation
• Analyzes data from monitoring activities and defines comprehensive, system wide improvements
• Monitors Technology Component Performance or LAN, WAN, Wireless,
• DAS/telecom system
• Provides installation needs assessment, design, estimating, space negotiations, project management and oversight of contractors and vendors for large-scale structured cabling systems including wired and wireless networks, cellular and DAS
• Leads the administration and maintenance of firewalls
• Ensures all necessary network security updates, patches, and preventive measures are in place
• Works with Information Security, where needed, in investigations and/or audits/assessments of systems
• Defines and ensures implementation of data replication and business continuity processes
• Analyzes storage system behavior and baselines to resolve complex IO problems
• Validates and executes disk space provisioning process
• Oversees all aspects of the data center's critical physical infrastructure
• Routinely operate as the afterhours on-call Data Center Facility Manager for the data center which includes responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
  
  

Requirements

• Bachelor’s degree or technical institute degree/certificate or equivalent work experience
• Typically requires 5 or more years of relevant experience deploying and/or administrating infrastructure solutions
• Relevant certification is preferred
• Requires strong knowledge and experience with multiple infrastructure solutions
• Typically requires 5 or more years of experience in facilities, space planning, and/or lease agreements
• Knowledge of the principles of risk management
• Requires 2 or more years of demonstrated leadership experience
• Demonstrated knowledge of building/facility management, equipment/furniture systems, facility planning, and space management
  
  

Core Values

• Make Customers Successful
• Be An Advisor
• Lead With Trust and Integrity
• Have Fun
• Do the Right Things for the ERP Suites Family
• Adapt Quickly to Chaining Roles and Environments
  
  

This is Where IT Change Starts.

• With questions.
• With problems that need to be solved.
• With business needs, both immediate and long term.
• Because technology and its impact on business isn’t getting any simpler.
• That’s why we exist.
• To answer the tough questions.
• To find a solution to every problem—no matter the size or scope.
• And to help companies not just identify IT’s potential, but realize IT.
  
  

erp suites. realize IT.

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