Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience.
As a full-time Service Representative, you will:
In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience.
Everything we do at Allstate is driven by a shared purpose:
We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them.
Compensation
We provide a competitive salary – but that’s just the beginning.
Sign-On and Retention Bonuses
You’d be a great fit if you have:
Job Requirements
PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.
Schedule
Our contact center provides support to our customers 24 hours a day,7 days a week, 365 days a year, including holidays.
As the first point of contact to our customers you will play a vital role as an Allstate team member. We request that all team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need.
Throughout our 12-week paid training program you will learn a wide variety of insurance related policies, procedures, and best in class customer service techniques. Our training is a combination of self-paced learning, instructor led, debrief sessions, call/chat observations, and hands on call/chat handling.
For our upcoming classes, we have varying start times requiring evenings and weekends. If you are flexible and available to work evenings and weekends, this is the job for you! We will confirm your start time during your interview.
During the first five weeks, you will have Monday- Friday schedule and then shift to your future production schedule which includes a weekend and weekday off
Technical Requirements
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)
Standard Technical Requirements
Information Security requirements
Allstate
Northbrook Illinois
United States
Customer Service / Call Center
(No Timezone Provided)
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Customer Contact Center is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to providing unapparelled customer service delivering an effortless, efficient, and personalized customer experience.
As a full-time Service Representative, you will:
In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience.
Everything we do at Allstate is driven by a shared purpose:
We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future. For 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don’t follow the trends. We set them.
Compensation
We provide a competitive salary – but that’s just the beginning.
Sign-On and Retention Bonuses
You’d be a great fit if you have:
Job Requirements
PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.
Schedule
Our contact center provides support to our customers 24 hours a day,7 days a week, 365 days a year, including holidays.
As the first point of contact to our customers you will play a vital role as an Allstate team member. We request that all team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need.
Throughout our 12-week paid training program you will learn a wide variety of insurance related policies, procedures, and best in class customer service techniques. Our training is a combination of self-paced learning, instructor led, debrief sessions, call/chat observations, and hands on call/chat handling.
For our upcoming classes, we have varying start times requiring evenings and weekends. If you are flexible and available to work evenings and weekends, this is the job for you! We will confirm your start time during your interview.
During the first five weeks, you will have Monday- Friday schedule and then shift to your future production schedule which includes a weekend and weekday off
Technical Requirements
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)
Standard Technical Requirements
Information Security requirements