Quality Assurance Supervisor - Temporary (Remote near Jacksonville, FL)
Maximus
Jacksonville Florida
United States
Other
(No Timezone Provided)
Maximus is currently looking for a Quality Assurance Supervisor (temporary) to join our team. We are seeking someone who has exceptional analytical and supervisory skills.
*This is a remote position. However, you must be able to physically pick up your equipment at our office located at 1 Imeson Park Blvd in Jacksonville, FL.
Job Requirements:
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Create and deliver corrective actions and disciplines for staff as appropriate.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Perform other duties as may be assigned by management.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Supervise several QC Clerks.
- Review and distribute daily work.
- Verify accuracy of time cards against approved schedules.
Minimum Requirements:
- Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of three (3) years of related experience.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Generally supervises semi-skilled employees or a few individual professional contributors.
- Work on issues of limited scope.
- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Monitor daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.
- Frequently interact with subordinate employees and functional peer groups.
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
- Receive predetermined work assignments that are subject to a moderate level of control and review.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Develop work schedules and assign duties to subordinates to ensure efficiency.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet speed of 25mbps or higher required (you can test this by going to )
- Private work area and adequate power source
- All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office located at 1 Imeson Park Blvd in Jacksonville, FL prior to your start date.
Quality Assurance Supervisor - Temporary (Remote near Jacksonville, FL)
Maximus
Jacksonville Florida
United States
Other
(No Timezone Provided)
Maximus is currently looking for a Quality Assurance Supervisor (temporary) to join our team. We are seeking someone who has exceptional analytical and supervisory skills.
*This is a remote position. However, you must be able to physically pick up your equipment at our office located at 1 Imeson Park Blvd in Jacksonville, FL.
Job Requirements:
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Create and deliver corrective actions and disciplines for staff as appropriate.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Perform other duties as may be assigned by management.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Supervise several QC Clerks.
- Review and distribute daily work.
- Verify accuracy of time cards against approved schedules.
Minimum Requirements:
- Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of three (3) years of related experience.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Generally supervises semi-skilled employees or a few individual professional contributors.
- Work on issues of limited scope.
- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Monitor daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.
- Frequently interact with subordinate employees and functional peer groups.
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
- Receive predetermined work assignments that are subject to a moderate level of control and review.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Develop work schedules and assign duties to subordinates to ensure efficiency.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet speed of 25mbps or higher required (you can test this by going to )
- Private work area and adequate power source
- All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office located at 1 Imeson Park Blvd in Jacksonville, FL prior to your start date.