Partner Success Manager (REMOTE)

Overview:

The Partner Success Manager is responsible for assisting the management of key partners, maintaining long term relations with key partners, and maximizing the opportunities within them by managing the relationship, understanding the demands, working with internal teams to deliver the demands, and help drive new revenue and program optimization as a result. This position will work with all internal stakeholders and external partners to facilitate delivery of best in class programs and services to the markets and customers served by our partners and their clients.

Responsibilities:

PROGRAM SUCCESS

1. Work cross functionally with the business heads and delivery heads to define program requirements, execute program strategy, and communicate future roadmap and vision.
2. World Class Program & Project Execution, consistently hitting deliverable dates.
3. Perform analysis to identify relationship trends, and opportunities for improvement.
4. Identifies business challenges and opportunities for improvement and works with all applicable stakeholders to solve for them using strategic and conceptual thinking together with data analysis and team engagement.
5. Coordinate and gather information from internal teams to answer questions from Clients, Contract Holders, or other stakeholders regarding processes, procedures, corrective action plans and escalation resolution.
6. Gather and communicate business requirements for implementation of new or changed processes with internal and client facing impacts.
7. Manage changes to procedures that are necessitated from clients ensuring alignment between Client expectations and internal delivery.

PARTNER SUPPORT

1. Serve as a contact for partners from an operations perspective by fielding questions or concerns regarding operational standards and coordinating responses with more senior associates or Operations to ensure effective services are in place and satisfaction is being delivered.
2. Coordinates with Operational teams the internal implantation of new account setups while ensuring appropriate research and user testing is done before we launch new accounts and/or build new solutions.
3. Identify and assist in resolution of customer and partner quality issues ensuring long term positive root cause resolution.
4. Serve as primary contact between Partners as it relates to overall program management, including but not limited to marketing requests, internal and external reporting, and SLA/scorecard monitoring with internal teams ensuring client expectations/contractual obligations (if any) are met.

SALES SUPPORT

1. Support channel optimization through building relationships internally and externally ensuring execution of plans for achieving and exceeding channel goals.
2. Support channels with competitive analysis, relationship management, and long-term partner retention.

3. Assist sales team with coordinating and tracking sales opportunities from lead to proposal submission, contracting, successful implementation, training, business reviews, and producer incentives.

4. Collaborate with team on new ideas, directions, marketing, sales optimization communications, producer engagement, and program innovation

5. Ensure meetings are held as prescribed and include key stakeholders to effectively execute on objectives, while facilitating, documenting, and ensuring deliverables are met for internal/Client meetings.

6. Represent client and sales needs with internal teams & PMO to ensure relevant projects remain on schedule and in accordance with project plan and client expectations.

Requirements:

Bachelor's degree

5+ years of sales experience

Experience in the financial services marketplace

Experience with sales and account management in a financial services entity preferred

Must be highly analytical, process oriented, collaborative and creative

Must be intrinsically motivated (cannot require constant support/supervision)

Must be able to work successfully with team members in multiple locations

Must be flexible and willing to shift focus as priorities change.

Must communicate in a clear, direct and effective manner with people at all levels in the organization and with varying levels of technical knowledge

Must be dedicated to help to improve business processes and outcomes

Must be able to simultaneously manage multiple tasks of varying complexity and priority

Must possess strong verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally

Must have a desire to help APCO grow, thrive and succeed

Must have a desire to learn about APCO and the Vehicle Service Contract industry in order to improve our reporting, prepare outstanding analyses and help improve the business

Physical Demands:

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must also be able to sit for long periods of time. Must be able to lift up to 10lbs.

We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more.

APCO Holdings, LLC is a Drug Free Workplace as well as an Equal Opportunity Employer. APCO Holdings, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.