Operations Associate, Process Design & Strategy (Remote)

Oscar Technology

Maryland

United States

Customer Service / Call Center
(No Timezone Provided)

Hi, we're Oscar. We're hiring an Operations Associate to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will oversee designing, optimizing and implementing processes and improvements into our claims operations platform. You will implement solutions, with a focus on creating efficiency and scale through technology and automation. You will understand Oscar's infrastructure, underlying logic, and data models, and will understand and translate requirements from partners.

Primary Duties and Responsibilities

You will report to the Manager, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

  • You will oversee, designs and prioritize technical operations roadmaps working to implement and improve efficacy and efficiency of existing operational processes or unlock new capabilities
  • Lead and cross collaborate on iterative problem definition and technical design/scoping to build solutions
  • Use data to independently guide decisions to affect strategy
  • identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions
  • Distill the requirements of new product and market expansions and designs automated workflows to reduce manual work requirements
  • Support engineers, analysts and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling
  • Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.
  • Maintain relationships with relevant partners as a representative of Insurance Operations

Qualifications

  • A bachelor's degree or 4 years commensurate experience
  • 3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, or industrial engineering)
  • 3+ years experience in coding (e.g. SQL/Python) or similar database language experience (e.g. SQL)
  • Experience in analytics and ability to find insights from complex, broad datasets
  • Proficiency in designing and improving workflows and standing up accompanying operating and technical procedures

Bonus Points

  • An academic and professional background in coding, math, statistics, or data science
  • Knowledge management, training, or content development in operational settings
  • Process Improvement or Lean Six Sigma training
  • Experience in healthcare, specifically claims processing or eligibility & billing

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work: 

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

Operations Associate, Process Design & Strategy (Remote)

Oscar Technology

Maryland

United States

Customer Service / Call Center

(No Timezone Provided)

Hi, we're Oscar. We're hiring an Operations Associate to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will oversee designing, optimizing and implementing processes and improvements into our claims operations platform. You will implement solutions, with a focus on creating efficiency and scale through technology and automation. You will understand Oscar's infrastructure, underlying logic, and data models, and will understand and translate requirements from partners.

Primary Duties and Responsibilities

You will report to the Manager, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

  • You will oversee, designs and prioritize technical operations roadmaps working to implement and improve efficacy and efficiency of existing operational processes or unlock new capabilities
  • Lead and cross collaborate on iterative problem definition and technical design/scoping to build solutions
  • Use data to independently guide decisions to affect strategy
  • identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions
  • Distill the requirements of new product and market expansions and designs automated workflows to reduce manual work requirements
  • Support engineers, analysts and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling
  • Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.
  • Maintain relationships with relevant partners as a representative of Insurance Operations

Qualifications

  • A bachelor's degree or 4 years commensurate experience
  • 3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, or industrial engineering)
  • 3+ years experience in coding (e.g. SQL/Python) or similar database language experience (e.g. SQL)
  • Experience in analytics and ability to find insights from complex, broad datasets
  • Proficiency in designing and improving workflows and standing up accompanying operating and technical procedures

Bonus Points

  • An academic and professional background in coding, math, statistics, or data science
  • Knowledge management, training, or content development in operational settings
  • Process Improvement or Lean Six Sigma training
  • Experience in healthcare, specifically claims processing or eligibility & billing

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work: 

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.