Fraud Analyst, Remote

CoreTechs

Atlanta Georgia

United States

Information Technology
(No Timezone Provided)

Fraud Analyst
Remote for now until the offices reopen, need to be close to the company main location, CA, AZ, or UT.

SUMMARY:

  • Researches and analyzes hi gh risk transactions across all payment channels to identify possible cases of fraud. Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience. Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed.


ROLES AND RESPONSIBILITIES:
The FA will:

  • Provide high value client service through effectively handling inbound calls from both internal and external clients; leverages elevated comprehension of fraud tactics and concepts.
  • Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast-paced environment.
  • Assist with more complex assignments as requested.
  • Identify control issues/policy violations and propose actions to mitigate reoccurrence.
  • Identify fraud patterns and communicate observations to senior analyst(s).
  • Maintain and update case management system for tracking of fraud cases and relevant information.
  • Comply with all applicable federal regulations in decision process.
  • Provide exceptional service to internal and external customers, including support all offices when conducting outreach on fraud related matters.
  • Rapidly decision and accurately track results.
  • Determine next action based on research results to mitigate fraud losses All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:

Core Competencies:

  • Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client's trust and respect.
  • Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
  • Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
  • Self-Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
  • Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.

Individual Contributor Competencies:

  • Decision Making and Problem Solving - Makes decisions in a timely manner, uses a mixture of analysis, experience, and judgment to solve difficult problems with effective solutions.
  • Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks, and potential roadblocks.
  • Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.
  • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.


QUALIFICATIONS:

  • Bachelor's degree in business/criminal justice related field preferred; not required depending upon experience.
  • Minimum 2 years financial services experience, plus a basic understanding of fraud detection and prevention.
  • Ability to multi-task as required.
  • Ability to work independently on special projects.
  • Demonstrates aptitude to utilize computer systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations.
  • Excellent communication skills.
  • High level of professionalism and confidentiality.
  • Works well in a team environment.


req7574



Job Requirements:
  • The FA will:
    • Provide high value client service through effectively handling inbound calls from both internal and external clients; leverages elevated comprehension of fraud tactics and concepts.
    • Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast-paced environment.
    • Assist with more complex assignments as requested.
    • Identify control issues/policy violations and propose actions to mitigate reoccurrence.
    • Identify fraud patterns and communicate observations to senior analyst(s).
    • Maintain and update case management system for tracking of fraud cases and relevant information.
    • Comply with all applicable federal regulations in decision process.
    • Provide exceptional service to internal and external customers, including support all offices when conducting outreach on fraud related matters.
    • Rapidly decision and accurately track results.
    • Determine next action based on research results to mitigate fraud losses All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:
    Core Competencies:
    • Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client's trust and respect.
    • Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
    • Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
    • Self-Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
    • Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.
    Individual Contributor Competencies:
    • Decision Making and Problem Solving - Makes decisions in a timely manner, uses a mixture of analysis, experience, and judgment to solve difficult problems with effective solutions.
    • Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks, and potential roadblocks.
    • Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.
    • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.

Fraud Analyst, Remote

CoreTechs

Atlanta Georgia

United States

Information Technology

(No Timezone Provided)

Fraud Analyst
Remote for now until the offices reopen, need to be close to the company main location, CA, AZ, or UT.

SUMMARY:

  • Researches and analyzes hi gh risk transactions across all payment channels to identify possible cases of fraud. Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience. Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed.


ROLES AND RESPONSIBILITIES:
The FA will:

  • Provide high value client service through effectively handling inbound calls from both internal and external clients; leverages elevated comprehension of fraud tactics and concepts.
  • Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast-paced environment.
  • Assist with more complex assignments as requested.
  • Identify control issues/policy violations and propose actions to mitigate reoccurrence.
  • Identify fraud patterns and communicate observations to senior analyst(s).
  • Maintain and update case management system for tracking of fraud cases and relevant information.
  • Comply with all applicable federal regulations in decision process.
  • Provide exceptional service to internal and external customers, including support all offices when conducting outreach on fraud related matters.
  • Rapidly decision and accurately track results.
  • Determine next action based on research results to mitigate fraud losses All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:

Core Competencies:

  • Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client's trust and respect.
  • Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
  • Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
  • Self-Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
  • Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.

Individual Contributor Competencies:

  • Decision Making and Problem Solving - Makes decisions in a timely manner, uses a mixture of analysis, experience, and judgment to solve difficult problems with effective solutions.
  • Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks, and potential roadblocks.
  • Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.
  • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.


QUALIFICATIONS:

  • Bachelor's degree in business/criminal justice related field preferred; not required depending upon experience.
  • Minimum 2 years financial services experience, plus a basic understanding of fraud detection and prevention.
  • Ability to multi-task as required.
  • Ability to work independently on special projects.
  • Demonstrates aptitude to utilize computer systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations.
  • Excellent communication skills.
  • High level of professionalism and confidentiality.
  • Works well in a team environment.


req7574



Job Requirements:
  • The FA will:
    • Provide high value client service through effectively handling inbound calls from both internal and external clients; leverages elevated comprehension of fraud tactics and concepts.
    • Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast-paced environment.
    • Assist with more complex assignments as requested.
    • Identify control issues/policy violations and propose actions to mitigate reoccurrence.
    • Identify fraud patterns and communicate observations to senior analyst(s).
    • Maintain and update case management system for tracking of fraud cases and relevant information.
    • Comply with all applicable federal regulations in decision process.
    • Provide exceptional service to internal and external customers, including support all offices when conducting outreach on fraud related matters.
    • Rapidly decision and accurately track results.
    • Determine next action based on research results to mitigate fraud losses All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:
    Core Competencies:
    • Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client's trust and respect.
    • Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
    • Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
    • Self-Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
    • Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.
    Individual Contributor Competencies:
    • Decision Making and Problem Solving - Makes decisions in a timely manner, uses a mixture of analysis, experience, and judgment to solve difficult problems with effective solutions.
    • Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks, and potential roadblocks.
    • Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.
    • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.