REMOTE- Bilingual Customer Service Sales Representative
Aston Carter
Saint Petersburg Florida
United States
Customer Service / Call Center
(No Timezone Provided)
OVERVIEW:
We improve patient's lives by delivering innovative home health solutions that produce better outcomes and reduce overall costs. Our company is committed to making the home the center of patient care. We have more than 20 years of experience working with payers and providers to create programs that improve quality and lower costs by allowing patients to heal or age where they want to be: at home. We currently manage care for 26 million members through over 8,000 provider locations. Through advanced analytics, we determine the appropriate site for post-acute care, and provide support and coordination for patients and their families throughout care transitions, including to and from Skilled Nursing Facilities (SNFs) and through Home Health, Home DME, Home Infusion, and Home Sleep services.
JOB DESCRIPTION:
The Patient Advocate is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care. This data generates reports and analysis to maintain the clinical program's goals.
RESPONSIBILITES:
- Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach.
- Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.
- Understands that timely and accurate documentation is critical to the success of this position.
- Provides non-clinical issue resolution and escalation of an issue to management when appropriate.
- Participates in and contributes to performance and process improvement activities.
- Must be committed to high quality standards
MUST HAVES:
- Must be Bilingual in English & Spanish
- 1+ years of sales experience.
- Requires a High School Diploma or the equivalent.
- Customer service/sales experience preferably in a "metrics - driven" environment.
- Upbeat, outgoing personality
- Experience working with multiple computer screens. Intermediate computer skills required.
DETAILS:
- Shift : 11:00am - 8:00pm EST | Monday - Friday, Every other weekend
- Training: Monday - Friday 9:00-5:30pm EST (3 weeks)
- Pay - $17/hr. paid weekly.
- Medical, Dental & Vision benefits offered
- Start date - 9/20.
- REMOTE - from anywhere in the US
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
REMOTE- Bilingual Customer Service Sales Representative
Aston Carter
Saint Petersburg Florida
United States
Customer Service / Call Center
(No Timezone Provided)
OVERVIEW:
We improve patient's lives by delivering innovative home health solutions that produce better outcomes and reduce overall costs. Our company is committed to making the home the center of patient care. We have more than 20 years of experience working with payers and providers to create programs that improve quality and lower costs by allowing patients to heal or age where they want to be: at home. We currently manage care for 26 million members through over 8,000 provider locations. Through advanced analytics, we determine the appropriate site for post-acute care, and provide support and coordination for patients and their families throughout care transitions, including to and from Skilled Nursing Facilities (SNFs) and through Home Health, Home DME, Home Infusion, and Home Sleep services.
JOB DESCRIPTION:
The Patient Advocate is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care. This data generates reports and analysis to maintain the clinical program's goals.
RESPONSIBILITES:
- Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach.
- Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.
- Understands that timely and accurate documentation is critical to the success of this position.
- Provides non-clinical issue resolution and escalation of an issue to management when appropriate.
- Participates in and contributes to performance and process improvement activities.
- Must be committed to high quality standards
MUST HAVES:
- Must be Bilingual in English & Spanish
- 1+ years of sales experience.
- Requires a High School Diploma or the equivalent.
- Customer service/sales experience preferably in a "metrics - driven" environment.
- Upbeat, outgoing personality
- Experience working with multiple computer screens. Intermediate computer skills required.
DETAILS:
- Shift : 11:00am - 8:00pm EST | Monday - Friday, Every other weekend
- Training: Monday - Friday 9:00-5:30pm EST (3 weeks)
- Pay - $17/hr. paid weekly.
- Medical, Dental & Vision benefits offered
- Start date - 9/20.
- REMOTE - from anywhere in the US
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.