**Product Support Specialist**
at Juniper Square San Francisco, CA, Austin, TX, & Remote **About Juniper Square**
Our mission is to make the worlds private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who dont currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by makingmarkets work better through technologyall while contributing as a member of a values-driven organizationwe want to hear from you. Weve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission.
Juniper Square invests in a hybrid workforce and we offer three work modes: full time remote work from your home office, a hybrid of home and office work from one of our office hubs, currently in San Francisco and Austin, or full time work in an office hub. The company headquarters is in the Cloud and we invest in operations. We have communities of remote employees across the US and Canada, with more substantive local remote working communities in Seattle, Denver, Chicago and New York, but we are open to employees working in several states and provinces. We are happy to share with interested applicants where and how we work.
**About the role**
As part of our Customer Success organization, our Customer Support team solves complex problems, answers product questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - promoting better customer service and future product development. Our Product Support Specialists play a central role, working closely with Customer Success Managers, Product Managers, and our Enablement team to ensure customer satisfaction, growth and retention.
**What youll do**
* Build deep knowledge of our evolving software, becoming a specialist in key product areas and leverage a strong understanding of private equity and our customers processes
* Provide guidance and internal assistance to our front-line support specialists, empowering others by training to fill knowledge gaps
* Field escalated customer queries and solve complex problems within your area of subject matter expertise, via phone or email
* Conduct analysis and provide valuable insights to our Product, Engineering, and CX Enablement teams
* Partner closely with Customer Success Managers to identify customer needs and drive product adoption to increase satisfaction and value for our customers
* As part of your own development and growth, lead key projects for our team as well as work cross-functionally towards our overall success
**Qualifications**
* 2-3 years of experience, preferably with 1+ years experience in commercial real estate, private equity, finance or experience with leading cross-functional projects within customer teams at a tech company
* Ability to communicate to a variety of audiences including senior executives through written, verbal and presentation form
* Ability to show empathy of customer needs
* Motivated by opportunities to resolve issues, both proactively and reactively
* Ability to manage projects with high attention to detail and organizational methods
* Values opportunities to improve work through technology and innovation
* Diplomacy and grace under pressure
* B.A.or B.S. degree
**Benefits**
* Competitive salary and meaningful equity
* Health, dental, and vision care for you and your family
* Unlimited vacation policy and paid holidays
* Generous paid family leave, medical leave, and bereavement leave policies
* 401k retirement savings plan
* Professional development stipend
* Healthcare FSA and commuter benefits programs
* Professional development stipend
* Monthly work from home wellness stipend while we're all remote
* Mental wellness coverage including live coaching and therapy sessions
If you got to this point, we hope you're feeling excited about the job description youve just read! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Juniper Square's mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
#LI-J2
Location (City) * Please tell us why you are interested in this role. *
San Francisco
Austin
Unsure
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Juniper Squares Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in an
Juniper Square
Lewisville Texas
United States
Customer Service / Call Center
(No Timezone Provided)
**Product Support Specialist**
at Juniper Square San Francisco, CA, Austin, TX, & Remote **About Juniper Square**
Our mission is to make the worlds private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who dont currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by makingmarkets work better through technologyall while contributing as a member of a values-driven organizationwe want to hear from you. Weve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission.
Juniper Square invests in a hybrid workforce and we offer three work modes: full time remote work from your home office, a hybrid of home and office work from one of our office hubs, currently in San Francisco and Austin, or full time work in an office hub. The company headquarters is in the Cloud and we invest in operations. We have communities of remote employees across the US and Canada, with more substantive local remote working communities in Seattle, Denver, Chicago and New York, but we are open to employees working in several states and provinces. We are happy to share with interested applicants where and how we work.
**About the role**
As part of our Customer Success organization, our Customer Support team solves complex problems, answers product questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - promoting better customer service and future product development. Our Product Support Specialists play a central role, working closely with Customer Success Managers, Product Managers, and our Enablement team to ensure customer satisfaction, growth and retention.
**What youll do**
* Build deep knowledge of our evolving software, becoming a specialist in key product areas and leverage a strong understanding of private equity and our customers processes
* Provide guidance and internal assistance to our front-line support specialists, empowering others by training to fill knowledge gaps
* Field escalated customer queries and solve complex problems within your area of subject matter expertise, via phone or email
* Conduct analysis and provide valuable insights to our Product, Engineering, and CX Enablement teams
* Partner closely with Customer Success Managers to identify customer needs and drive product adoption to increase satisfaction and value for our customers
* As part of your own development and growth, lead key projects for our team as well as work cross-functionally towards our overall success
**Qualifications**
* 2-3 years of experience, preferably with 1+ years experience in commercial real estate, private equity, finance or experience with leading cross-functional projects within customer teams at a tech company
* Ability to communicate to a variety of audiences including senior executives through written, verbal and presentation form
* Ability to show empathy of customer needs
* Motivated by opportunities to resolve issues, both proactively and reactively
* Ability to manage projects with high attention to detail and organizational methods
* Values opportunities to improve work through technology and innovation
* Diplomacy and grace under pressure
* B.A.or B.S. degree
**Benefits**
* Competitive salary and meaningful equity
* Health, dental, and vision care for you and your family
* Unlimited vacation policy and paid holidays
* Generous paid family leave, medical leave, and bereavement leave policies
* 401k retirement savings plan
* Professional development stipend
* Healthcare FSA and commuter benefits programs
* Professional development stipend
* Monthly work from home wellness stipend while we're all remote
* Mental wellness coverage including live coaching and therapy sessions
If you got to this point, we hope you're feeling excited about the job description youve just read! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Juniper Square's mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
#LI-J2
Location (City) * Please tell us why you are interested in this role. *
San Francisco
Austin
Unsure
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Juniper Squares Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in an