Scheduling Coordinator - Remote

WIS International

Bentonville Arkansas

United States

Retail & Consumer Products
(No Timezone Provided)

The Product Connections Scheduler is responsible for recruiting, training, scheduling, and supervising Brand Ambassadors (BAs) who conduct in-store demonstrations and/or Virtual Engagement Experiences (VEE) in a designated territory.

Essential Responsibilities:

  • Actively recruits and hires Brand Ambassadors for a designated region.
  • Manages multiple team members and works effectively with peers on all levels.
  • Works closely with the PC HR and Onboarding teams to hire and secure part-time employees to activate in-store demos and VEE programs.
  • Conducts basic training for new Brand Ambassadors, coordinating on-the-job trainings as needed and working with BAs to improve performance and obtain better business results.
  • Learns and becomes an expert inside our internal scheduling system to ensure efficient, timely in-store visit scheduling for Brand Ambassadors.
  • Secures backup in-store coverage as needed while scheduling Brand Ambassadors.
  • Considers a variety of factors to schedule the best coverage in a particular location, including but not limited to: distance to store, type of talent/experience, and other event requirements.
  • Ensures Brand Ambassadors have all appliances, utensils, and materials required to conduct demos.
  • Proactively follows up on event check-ins, check-outs, setups, and survey recaps leveraging our real-time reporting systems.
  • Assists Brand Ambassadors with any problems or crises that may occur during their in-store shift.
  • Provides weekly reconciliation of events.
  • Collaborates with HR to answer questions as needed for Brand Ambassadors.

Additional Skills:

  • Superb organizational skills and attention to detail.
  • Ability to multi-task without sacrificing project quality.
  • Clear, concise and professional written and verbal communication.
  • Well-developed problem-solving skills with basic ability to identify and mitigate complex problems using the full array of organizational resources appropriately.
  • Adhere to tight deadlines in a fast-paced environment.
  • Work effectively both independently and on collaborative special projects.

The above responsibilities may not be the only tasks that are required to be performed and each individual must follow any other job-related task or instruction as directed by leadership. Each of the above essential responsibilities must be performed adequately in order to be successful in this role. Reasonable accommodations may be made to allow individuals with disabilities to perform these essential responsibilities.

Experience:

  • Bachelor's Degree in a relevant field is preferred (business, marketing, hospitality, etc.)
  • Minimum of two years of scheduling, recruiting, customer service, or hospitality experience

Certifications: None required.

Physical Requirements:

  • Ability to sit, stand and/or walk for an extended period of time.
  • Ability to operate a computer keyboard and mouse.
  • Ability to use a computer for several hours at a time.
  • Ability to effectively listen and talk to both internal and external audiences.
  • Ability to read and understand information and ideas.
  • Periodically, ability to moderately lift items and supplies.

Supervisory Responsibilities: None.

Additional Requirements:

  • Bring Your Own Device (BYOD): This position requires the use of a smart phone or tablet not provided by the company. The operating system must be Android OS 5.0+, or Apple 8.0. A company laptop and cellphone is provided.
  • Strong computer and technical skills including Microsoft Office.

Travel and Language

  • Minimal travel is required for this role.
  • English is primary language skill.

Salary & Benefits

  • Voluntary enrollment in company's Health Insurance plan.
  • Voluntary enrollment in our company's 401k Plan.

Scheduling Coordinator - Remote

WIS International

Bentonville Arkansas

United States

Retail & Consumer Products

(No Timezone Provided)

The Product Connections Scheduler is responsible for recruiting, training, scheduling, and supervising Brand Ambassadors (BAs) who conduct in-store demonstrations and/or Virtual Engagement Experiences (VEE) in a designated territory.

Essential Responsibilities:

  • Actively recruits and hires Brand Ambassadors for a designated region.
  • Manages multiple team members and works effectively with peers on all levels.
  • Works closely with the PC HR and Onboarding teams to hire and secure part-time employees to activate in-store demos and VEE programs.
  • Conducts basic training for new Brand Ambassadors, coordinating on-the-job trainings as needed and working with BAs to improve performance and obtain better business results.
  • Learns and becomes an expert inside our internal scheduling system to ensure efficient, timely in-store visit scheduling for Brand Ambassadors.
  • Secures backup in-store coverage as needed while scheduling Brand Ambassadors.
  • Considers a variety of factors to schedule the best coverage in a particular location, including but not limited to: distance to store, type of talent/experience, and other event requirements.
  • Ensures Brand Ambassadors have all appliances, utensils, and materials required to conduct demos.
  • Proactively follows up on event check-ins, check-outs, setups, and survey recaps leveraging our real-time reporting systems.
  • Assists Brand Ambassadors with any problems or crises that may occur during their in-store shift.
  • Provides weekly reconciliation of events.
  • Collaborates with HR to answer questions as needed for Brand Ambassadors.

Additional Skills:

  • Superb organizational skills and attention to detail.
  • Ability to multi-task without sacrificing project quality.
  • Clear, concise and professional written and verbal communication.
  • Well-developed problem-solving skills with basic ability to identify and mitigate complex problems using the full array of organizational resources appropriately.
  • Adhere to tight deadlines in a fast-paced environment.
  • Work effectively both independently and on collaborative special projects.

The above responsibilities may not be the only tasks that are required to be performed and each individual must follow any other job-related task or instruction as directed by leadership. Each of the above essential responsibilities must be performed adequately in order to be successful in this role. Reasonable accommodations may be made to allow individuals with disabilities to perform these essential responsibilities.

Experience:

  • Bachelor's Degree in a relevant field is preferred (business, marketing, hospitality, etc.)
  • Minimum of two years of scheduling, recruiting, customer service, or hospitality experience

Certifications: None required.

Physical Requirements:

  • Ability to sit, stand and/or walk for an extended period of time.
  • Ability to operate a computer keyboard and mouse.
  • Ability to use a computer for several hours at a time.
  • Ability to effectively listen and talk to both internal and external audiences.
  • Ability to read and understand information and ideas.
  • Periodically, ability to moderately lift items and supplies.

Supervisory Responsibilities: None.

Additional Requirements:

  • Bring Your Own Device (BYOD): This position requires the use of a smart phone or tablet not provided by the company. The operating system must be Android OS 5.0+, or Apple 8.0. A company laptop and cellphone is provided.
  • Strong computer and technical skills including Microsoft Office.

Travel and Language

  • Minimal travel is required for this role.
  • English is primary language skill.

Salary & Benefits

  • Voluntary enrollment in company's Health Insurance plan.
  • Voluntary enrollment in our company's 401k Plan.