Masters level Counselor / Social Worker - Fully Remote!

Evolent Health

Honolulu Hawaii

United States

Social Services / Counseling
(No Timezone Provided)

**Your Future Evolves Here**Vital Decisions, a subsidiary of Evolent Health and the newest edition to the Evolent Health solutions portfolio. We help people facing serious health conditions advocate for the experience they want, feel in control of their medical choices, avoid chaos in a crisis, and improve the quality and value of the care they receive. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.**Why We're Worth the Application:**+ We continue to grow year over year.+ Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts ( .+ Achieved a 100% score two years in a row on the Human Rights Campaign's Corporate Equality Index making us a best place to work for LGBTQ+ equality.+ Named to Parity.org's 2020 list of the best companies for women to advance ( s-best-companies-for-women-to-advance-list-2021) .+ Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.+ Published an annual DE&I report ( Health 2020 DE&I Annual Report.pdf) to share our progress on how we're building an equitable workplace.**What You'll Be Doing:****Engagement Specialist Role**This role is a fully remote/work from home position through Vital Decisions www.vitaldecisions.net , a subsidiary of New Century Health. We are hiring counselors, social workers, and other Master-level behavioral health professionals who have a passion and heart to serve people navigating advanced stages of illness such as cancer, heart disease, and other serious illness. We help people think ahead about what matters most to them as they navigate changes in their health. And our services support individuals to articulate, document, and share their values, preferences, and wishes for healthcare they desire now and in the future. Our purpose is clear. We help people get clear about their preferences for care so they can communicate their wishes with people who matter most, with medical providers, and the healthcare system. When that happens, care that is delivered is more likely to be aligned with the patient's wishes - resulting in higher quality care and higher patient satisfaction.Engagement Specialists are rigorously trained in an evidence based clinical approach that compassionately honors and amplifies the voice of the patient in healthcare. They conduct high volume telephonic outreach to introduce the program offering to individual members of our contracted health plans/employer groups. The Engagement Specialist is primarily responsible for activating and enrolling new participants who then go on to work with a Specialist in Advance Care Planning. If you would enjoy engaging telephonically and supporting people struggling with their health, and you inherently believe in the value of empowering the patient voice in healthcare, this role is for you.**FULL-TIME position****100% REMOTE FROM YOUR HOME****A QUIET/private workspace with HIGH SPEED INTERNET IS REQUIRED****POSITION HOURS:** **9:00AM - 5:00PM MONDAY THROUGH FRIDAY Plus TWO EVENINGS PER MONTH (UNTIL 8:00PM)****The Ideal Candidate Will Demonstrate...**+ Passion for helping others; specifically people dealing with advanced illness+ Ability to connect with and engage people from diverse backgrounds, experiences, cultures+ Genuine, empathic, listening skills+ Eagerness to work in an environment that values ongoing learning and growth+ Strong self-organization, confidence, and independence+ Excitement to work in a growing, mission driven organization**Core Responsibilities**+ Perform daily telephonic outreach to referred members of a health plan to introduce program and enroll new members+ Conduct initial intake+ Provide introduction of the Living Well Program as a free and voluntary benefit to those who may or may not be aware of the service+ Connect with individuals and understand their medical experience to determine eligibility and appropriateness for program participation+ Explore what matters most to individuals and their loved ones in terms of shared decision making and future medical care planning+ Document in an electronic health record.+ Provide educational information, patient tools, and other supports that help individual gain greater clarity about their wishes+ Utilize brief intervention model to deliver services in a compassionate, empathic manner that activates and engages the patient+ Participates in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered+ Attends monthly team meetings to support organizational success+ Actively upholds mission and inclusion focus by espousing organizational values of communication, collaboration, diversity, respect, transparency, and self-awareness. Takes responsibility to be a positive contributor.+ Regularly uses multiple forms of technology to execute the above duties and responsibilities. Familiarity with Microsoft Office products is preferred.+ Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role including effective caseload management.+ During onboarding and new hire training, Engagement Specialists learn and become able over several months to enroll up to 32 people per month in the program. Upholds all quality expectations.+ Upon mastery of the role, Engagement Specialists may opt to move up a tier which includes high compensation.+ Tier 2: Enroll 32 new members per month+ Tier 3: Enroll 36 new members per month+ Tier 4: Enroll 40 new members per month+ Tier 5: Enroll 45 new members per month+ Specialists may also consider other roles in the organization that continue the program with patients after several months of demonstrated ability to engage and enroll**Education & Experience**Required:+ Master's Degree in Psychology, Social Work, Counseling, Marriage and Family Therapy+ 2 or more years' post-Master's clinical experience; working directly with individuals, families or couples providing goal oriented, behavioral change interventions+ Experience in patient empowerment models+ Exceptional phone skills and a strong, independent work ethic+ Experience delivering brief, measureable, outcome based clinical interventions in fast paced environment+ Comfort with issues surrounding advanced illness, death, and dyingStrongly preferred:+ Knowledge and/or experience in serious illness care, including palliative care, hospice and end of life care, medical social work+ Prior experience utilizing Motivational Interviewing (MI) on a daily basis in clinical settings+ Telephonic outreach experience_Bilingual candidates are encouraged to apply. We offer a competitive pay differential for those able to deliver the program in more than one language._**Knowledge, Skills & Abilities**+ Ability to create an atmosphere of trust. Demonstration of clinical capacities to engage, build repo ire, and partner with individuals around future healthcare decision making process while navigating behavioral and emotional barriers.+ Willingness to employ techniques of motivational interviewing to deliver an outcome based, time limited intervention; willingness to receive ongoing clinical coaching.+ Ability to manage an average call volume of 50-60+ outreach calls per day; seeking to have 2-3 initial enrollment sessions/day with members.+ Skilled at assisting individuals in articulating and understanding the values underlying their assumptions, their healthcare decisions, and the possible outcomes of those decisions.+ Ability to use independent judgment and organize/complete daily tasks of role.+ Ability to adapt to changes including, but not limited to, technological, organizational, and procedural changes. Flexible, adaptable, team oriented.+ Comfort with technology, telephonic service delivery model, and outreach\#HP**Technical Requirements:**Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.**Compensation Range: The typical range of employees within the compensation grade of this position is $. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
Associated topics: adult, counselor, domestic, insights, mental, msw, npho, sickle, substance, tirr

Masters level Counselor / Social Worker - Fully Remote!

Evolent Health

Honolulu Hawaii

United States

Social Services / Counseling

(No Timezone Provided)

**Your Future Evolves Here**Vital Decisions, a subsidiary of Evolent Health and the newest edition to the Evolent Health solutions portfolio. We help people facing serious health conditions advocate for the experience they want, feel in control of their medical choices, avoid chaos in a crisis, and improve the quality and value of the care they receive. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.**Why We're Worth the Application:**+ We continue to grow year over year.+ Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts ( .+ Achieved a 100% score two years in a row on the Human Rights Campaign's Corporate Equality Index making us a best place to work for LGBTQ+ equality.+ Named to Parity.org's 2020 list of the best companies for women to advance ( s-best-companies-for-women-to-advance-list-2021) .+ Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.+ Published an annual DE&I report ( Health 2020 DE&I Annual Report.pdf) to share our progress on how we're building an equitable workplace.**What You'll Be Doing:****Engagement Specialist Role**This role is a fully remote/work from home position through Vital Decisions www.vitaldecisions.net , a subsidiary of New Century Health. We are hiring counselors, social workers, and other Master-level behavioral health professionals who have a passion and heart to serve people navigating advanced stages of illness such as cancer, heart disease, and other serious illness. We help people think ahead about what matters most to them as they navigate changes in their health. And our services support individuals to articulate, document, and share their values, preferences, and wishes for healthcare they desire now and in the future. Our purpose is clear. We help people get clear about their preferences for care so they can communicate their wishes with people who matter most, with medical providers, and the healthcare system. When that happens, care that is delivered is more likely to be aligned with the patient's wishes - resulting in higher quality care and higher patient satisfaction.Engagement Specialists are rigorously trained in an evidence based clinical approach that compassionately honors and amplifies the voice of the patient in healthcare. They conduct high volume telephonic outreach to introduce the program offering to individual members of our contracted health plans/employer groups. The Engagement Specialist is primarily responsible for activating and enrolling new participants who then go on to work with a Specialist in Advance Care Planning. If you would enjoy engaging telephonically and supporting people struggling with their health, and you inherently believe in the value of empowering the patient voice in healthcare, this role is for you.**FULL-TIME position****100% REMOTE FROM YOUR HOME****A QUIET/private workspace with HIGH SPEED INTERNET IS REQUIRED****POSITION HOURS:** **9:00AM - 5:00PM MONDAY THROUGH FRIDAY Plus TWO EVENINGS PER MONTH (UNTIL 8:00PM)****The Ideal Candidate Will Demonstrate...**+ Passion for helping others; specifically people dealing with advanced illness+ Ability to connect with and engage people from diverse backgrounds, experiences, cultures+ Genuine, empathic, listening skills+ Eagerness to work in an environment that values ongoing learning and growth+ Strong self-organization, confidence, and independence+ Excitement to work in a growing, mission driven organization**Core Responsibilities**+ Perform daily telephonic outreach to referred members of a health plan to introduce program and enroll new members+ Conduct initial intake+ Provide introduction of the Living Well Program as a free and voluntary benefit to those who may or may not be aware of the service+ Connect with individuals and understand their medical experience to determine eligibility and appropriateness for program participation+ Explore what matters most to individuals and their loved ones in terms of shared decision making and future medical care planning+ Document in an electronic health record.+ Provide educational information, patient tools, and other supports that help individual gain greater clarity about their wishes+ Utilize brief intervention model to deliver services in a compassionate, empathic manner that activates and engages the patient+ Participates in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered+ Attends monthly team meetings to support organizational success+ Actively upholds mission and inclusion focus by espousing organizational values of communication, collaboration, diversity, respect, transparency, and self-awareness. Takes responsibility to be a positive contributor.+ Regularly uses multiple forms of technology to execute the above duties and responsibilities. Familiarity with Microsoft Office products is preferred.+ Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role including effective caseload management.+ During onboarding and new hire training, Engagement Specialists learn and become able over several months to enroll up to 32 people per month in the program. Upholds all quality expectations.+ Upon mastery of the role, Engagement Specialists may opt to move up a tier which includes high compensation.+ Tier 2: Enroll 32 new members per month+ Tier 3: Enroll 36 new members per month+ Tier 4: Enroll 40 new members per month+ Tier 5: Enroll 45 new members per month+ Specialists may also consider other roles in the organization that continue the program with patients after several months of demonstrated ability to engage and enroll**Education & Experience**Required:+ Master's Degree in Psychology, Social Work, Counseling, Marriage and Family Therapy+ 2 or more years' post-Master's clinical experience; working directly with individuals, families or couples providing goal oriented, behavioral change interventions+ Experience in patient empowerment models+ Exceptional phone skills and a strong, independent work ethic+ Experience delivering brief, measureable, outcome based clinical interventions in fast paced environment+ Comfort with issues surrounding advanced illness, death, and dyingStrongly preferred:+ Knowledge and/or experience in serious illness care, including palliative care, hospice and end of life care, medical social work+ Prior experience utilizing Motivational Interviewing (MI) on a daily basis in clinical settings+ Telephonic outreach experience_Bilingual candidates are encouraged to apply. We offer a competitive pay differential for those able to deliver the program in more than one language._**Knowledge, Skills & Abilities**+ Ability to create an atmosphere of trust. Demonstration of clinical capacities to engage, build repo ire, and partner with individuals around future healthcare decision making process while navigating behavioral and emotional barriers.+ Willingness to employ techniques of motivational interviewing to deliver an outcome based, time limited intervention; willingness to receive ongoing clinical coaching.+ Ability to manage an average call volume of 50-60+ outreach calls per day; seeking to have 2-3 initial enrollment sessions/day with members.+ Skilled at assisting individuals in articulating and understanding the values underlying their assumptions, their healthcare decisions, and the possible outcomes of those decisions.+ Ability to use independent judgment and organize/complete daily tasks of role.+ Ability to adapt to changes including, but not limited to, technological, organizational, and procedural changes. Flexible, adaptable, team oriented.+ Comfort with technology, telephonic service delivery model, and outreach\#HP**Technical Requirements:**Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.**Compensation Range: The typical range of employees within the compensation grade of this position is $. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
Associated topics: adult, counselor, domestic, insights, mental, msw, npho, sickle, substance, tirr