REMOTE- Call Center Representative
Witmer Public Safety Group, Inc.
2021-10-11T14:06:08Z
Richmond
Virginia
United States
Customer Service / Call Center
(No Timezone Provided)
Description
The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Duties/Responsibilities:
Portraying a positive company image and engaging in professional and friendly communications with customers Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Assisting colleagues and other employees with administrative duties Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and initializing claim forms Performing accurate company-required recordkeeping Efficiently and correctly corresponding with vendors and other departments Resolving customer problems, such as shipping or invoicing problems, etc. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received Following-up on orders to ensure delivery by specified dates Preparing receipts and shipping documents Performing other duties as assigned Attend department meetings to share experiences and learn from each other. Maintain current knowledge of products, programs, processes and policies Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Prior experience with the general public (customers) a plus; prior experience as a cashier a plus Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills Excellent oral/written communication skills Excellent customer relationship skills Excellent organization skills Ability to multi-task Ability to work in a team environment and take direction from management and supervisors Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence Knowledge in public safety field a plus Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended. Summary
If you are looking to be a part of something bigger than yourself, that is both financially and emotionally rewarding, we want to talk to you! We like to hire people with experience, but we love to hire people with initiative. We are a fast-growing company with exciting endeavors on the horizon. We need people who are passionate, positive, and ready to thrive in a fast-paced environment. You don’t need First Responder experience to apply, but it will definitely get your resume moved to the top of the pile!
When you work at Witmer, your work matters. We can’t wait to hear from you!
As an essential business, we remain open to continue to support first responders. The health and well-being of our employees is a priority at Witmer Public Safety Group. During the COVID-19 pandemic, we are following the CDC guidelines to minimize and help prevent the spread of the virus, including wearing face coverings, social distancing, frequent hand-washing, frequent cleaning and providing flexibility to employees to address personal COVID related situations.
REMOTE- Call Center Representative
Witmer Public Safety Group, Inc.
Customer Service / Call Center
Description
The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Duties/Responsibilities:
Portraying a positive company image and engaging in professional and friendly communications with customers Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Assisting colleagues and other employees with administrative duties Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and initializing claim forms Performing accurate company-required recordkeeping Efficiently and correctly corresponding with vendors and other departments Resolving customer problems, such as shipping or invoicing problems, etc. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received Following-up on orders to ensure delivery by specified dates Preparing receipts and shipping documents Performing other duties as assigned Attend department meetings to share experiences and learn from each other. Maintain current knowledge of products, programs, processes and policies Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Prior experience with the general public (customers) a plus; prior experience as a cashier a plus Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills Excellent oral/written communication skills Excellent customer relationship skills Excellent organization skills Ability to multi-task Ability to work in a team environment and take direction from management and supervisors Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence Knowledge in public safety field a plus Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended. Summary
If you are looking to be a part of something bigger than yourself, that is both financially and emotionally rewarding, we want to talk to you! We like to hire people with experience, but we love to hire people with initiative. We are a fast-growing company with exciting endeavors on the horizon. We need people who are passionate, positive, and ready to thrive in a fast-paced environment. You don’t need First Responder experience to apply, but it will definitely get your resume moved to the top of the pile!
When you work at Witmer, your work matters. We can’t wait to hear from you!
As an essential business, we remain open to continue to support first responders. The health and well-being of our employees is a priority at Witmer Public Safety Group. During the COVID-19 pandemic, we are following the CDC guidelines to minimize and help prevent the spread of the virus, including wearing face coverings, social distancing, frequent hand-washing, frequent cleaning and providing flexibility to employees to address personal COVID related situations.