IVR / CVP Developer - Remote USA

ELoyalty

Salt Lake City Utah

United States

Information Technology
(No Timezone Provided)

TTEC is seeking an IVR / CVP Developer to join our Technology Services team. This is a telecommuting opportunity located in the US.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

As part of our Professional Services Multi-Channel Solutions team, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

What you’ll be doing:

  • Interpret and analyze business requirements to identify risks and design appropriate solutions
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
  • Collaborate with project team members to provide input to design specifications related to speech application
  • Develop IVR / Speech applications using CVP Studio, VXML, and Java
  • Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
  • Develop simple grammars for speech applications
  • Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
  • What skills and experience you will bring:

  • 4 to 6+ years of experience in VoiceXML IVR technologies
  • Advanced experience working with CVP Studio, Java, and backend integration with databases and web services
  • 2+ years of experience in Advanced Speech Recognition solution design and development
  • 3+ years of experience in grammar design, development (ABNF, GRXML), and testing
  • 1+ years of experience in speech tuning and grammar analysis
  • VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
  • Proficient written and verbal skills
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Strong knowledge of various speech engine capabilities and tuning concepts
  • Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
  • In addition, the ideal candidate will have experience with:

  • Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
  • Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
  • Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
  • IBM WVS
  • Implementing Natural Language applications and tools
  • Dictionary creation for ASR/TTS
  • SSML and tuning Text-To-Speech systems
  • VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
  • Traditional IVR platforms such as Intervoice, Edify, or Nortel
  • Experience with web technology and application servers Tomcat WebSphere IIS Apache WebLogic
  • Integration with back-end data systems and CTI Cisco ICM, Genesys Web Services, HTTP/XML Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix) CLEO / Legacy emulation (ex. 3270) Fax Reporting
  • Bilingual (Spanish) skills a plus
  • Travel up to 50%
  • COMPENSATION and benefits

    The anticipated starting salary range for individuals expressing interest in this position is $61,000 to $110,000. This position is eligible to participate in an annual incentive program.

    Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Why ttec? what we offer

    When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

    Be Financially Sound

  • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program
  • Be Developed
    We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities
  • Be Healthy
    We support healthy living and have the tools and resources to help you such as:

  • It’s Ok, We’re All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs
  • Be the Difference

    You’ll have the opportunity to have a positive impact in your community:

  • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities
  • IVR / CVP Developer - Remote USA

    ELoyalty

    Salt Lake City Utah

    United States

    Information Technology

    (No Timezone Provided)

    TTEC is seeking an IVR / CVP Developer to join our Technology Services team. This is a telecommuting opportunity located in the US.

    Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

    As part of our Professional Services Multi-Channel Solutions team, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

    What you’ll be doing:

  • Interpret and analyze business requirements to identify risks and design appropriate solutions
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
  • Collaborate with project team members to provide input to design specifications related to speech application
  • Develop IVR / Speech applications using CVP Studio, VXML, and Java
  • Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
  • Develop simple grammars for speech applications
  • Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
  • What skills and experience you will bring:

  • 4 to 6+ years of experience in VoiceXML IVR technologies
  • Advanced experience working with CVP Studio, Java, and backend integration with databases and web services
  • 2+ years of experience in Advanced Speech Recognition solution design and development
  • 3+ years of experience in grammar design, development (ABNF, GRXML), and testing
  • 1+ years of experience in speech tuning and grammar analysis
  • VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
  • Proficient written and verbal skills
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Strong knowledge of various speech engine capabilities and tuning concepts
  • Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
  • In addition, the ideal candidate will have experience with:

  • Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
  • Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
  • Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
  • IBM WVS
  • Implementing Natural Language applications and tools
  • Dictionary creation for ASR/TTS
  • SSML and tuning Text-To-Speech systems
  • VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
  • Traditional IVR platforms such as Intervoice, Edify, or Nortel
  • Experience with web technology and application servers Tomcat WebSphere IIS Apache WebLogic
  • Integration with back-end data systems and CTI Cisco ICM, Genesys Web Services, HTTP/XML Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix) CLEO / Legacy emulation (ex. 3270) Fax Reporting
  • Bilingual (Spanish) skills a plus
  • Travel up to 50%
  • COMPENSATION and benefits

    The anticipated starting salary range for individuals expressing interest in this position is $61,000 to $110,000. This position is eligible to participate in an annual incentive program.

    Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Why ttec? what we offer

    When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

    Be Financially Sound

  • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program
  • Be Developed
    We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities
  • Be Healthy
    We support healthy living and have the tools and resources to help you such as:

  • It’s Ok, We’re All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs
  • Be the Difference

    You’ll have the opportunity to have a positive impact in your community:

  • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities