Sage X3 Solutions Architect Manager (Remote)
Pixafy
2021-10-19T15:41:48Z
Sharon
Massachusetts
United States
Customer Service / Call Center
(No Timezone Provided)
Description
Position at Net at Work
About Net at work:
Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.
While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.
The Sage X3 Solutions Architect Manager’s (SAM) role is to lead efforts to enable the Solutions Architect (SA) and consulting teams to successfully plan, design, develop and launch new and/or complex functionality that is required during Enterprise implementations. The SAM manages, leads, coaches, develops and supports a team of Solutions Architects including recruiting, hiring, and training newly hired team members.
The SAM will be challenged to enable the SA team to turn solutions around quickly and thoughtfully, balancing speed to market with quality, longevity, and scalability to create extraordinary customer experiences.
The SAM will serve as the architectural voice of Sage X3 solutions and provide valuable insight and guidance regarding complex solutions to the SA, development, and consulting teams as they plan and build out solutions for our customers.
Responsibilities:
L eadership, Management and Accountability (LMA) For Solutions Architects
Team management including hiring, utilization, engagement, development, and retention. Effectively build, develop, and manage Solution Architects. Performance management of team members including management of team member performance on projects and enabling/driving professional development of team. Work with Consulting Manager to facilitate building of team member skills to meet criteria of current and future client delivery needs. Regularly perform 1:1 meeting with direct reports to provide feedback. Partner with senior management to provide career path planning and coaching to ensure consultant job satisfaction, positive morale, professional growth, engagement, and retention. Develop initiatives to promote team accomplishments and communicate with clients more effectively. Facilitate building of team skills to meet criteria of current and future client needs. Complete performance reviews and provide ongoing informal/formal feedback. Exemplify camaraderie and teamwork with subordinates, managers, and co-workers. Monitor and direct team members to act in accordance with company policies, initiatives, processes, and methodology. Share knowledge with direct reports, consulting, and technical teams; raise critical issues and suggest process improvements. Client Satisfaction
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved. Ensure project deliverables meet and/or exceed client expectations. Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved. Implement communication strategies with client to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls etc.). Implement on-going process to maintain customer satisfaction. Ensure that the practice retains 100% of on plan customer (no Reseller of Record defections). Develop in-depth understanding of client business needs and position self as a key decision-making partner. Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management. Architectural Strategy
Develop strategy and processes for customer solution design, implementation, and support. Develop value-driven architectures of varying size and complexity to enable successful business outcomes for enterprise customers. Educate Net at Work teams on the value proposition of Sage X3 and participate in architectural discussions to ensure solutions are designed to achieve successful business outcomes for the customer. Guide enterprise application integration and collaboration. New Revenue Opportunities for Products or Services
Overall revenue and budget responsibility for solution architecture engagements with the assigned clients. Work with Consulting Manager and Practice Director to develop new product and/or service revenue opportunities. Understand key business drivers and demonstrate business acumen to positively impact profitability. Work with senior management and account team to develop and implement overall pricing strategy that aligns with profitability objectives. Develop Solutions Architecture Best Practices
Develop best practices for the structuring of development engagements to ensure they are properly scoped to meet the customer’s requirements and profitability. Collaborate and provide valuable insight with the consulting, development and consulting teams to help deliver best in class experiences to our customers. Provide thought leadership in terms of looking beyond the technology and considering the business value our solutions create for our customers. Capture and share best-practice knowledge with direct reports, technical, development, consulting teams, and senior management. Collaborate with teams, as to how solutions can be improved to better serve customers and the Net at Work team. Develop subject matter expertise on Sage X3 and third-party products to serve as final escalation point for SAs for technical development implementation issues. Position Requirements:
Formal Education & Certification
Bachelor's degree in computer science, information technology or equivalent work experience required. Knowledge & Experience
7+ years of ERP application deployment experience. Sage X3 ERP implementation or implementation of similar ERP solution (Epicor, Infor, Syspro, Chempax, Workday, ProcessPRO, MS Dynamics). 5+years of experience working as a Solutions Architect guiding architectural decisions for enterprise applications, or similar role and managing a team of a Solutions Architects. Experience mentoring and managing a high-performing, high-impact team to clear roadblocks, grow their skills, and enable them to be successful Strategic mindset and ability to collaborate and share technical feedback as a super user with technical teams to help guide and steer the solution roadmap. Ability to communicate timelines, understand dependencies, and manage multiple project workstreams. Ability to collaborate with teams across the organization to ensure solutions are designed with sound architectural specifications that meet the needs of our clients Proficient knowledge of engineering best practices and methodology A consultative background with a record of delivering solutions within defined timeframes and budgets. A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices deliver business and customer value. Experience leading requirements definition and design sessions. Successful track record of delivering on agreed upon business objectives and performance on key metrics. Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams. Ability to effectively document technical designs. Ability to effectively prioritize and execute tasks in a high-pressure environment. Proficient in Microsoft Excel, Word, PowerPoint, and other Office 365 applications. Ability to work longer than a 40-hour work week. Occasional evening and weekend work to meet deadlines. Intermediate travel; up to 50%. Competencies
Intelligence: Demonstrates ability to acquire understanding and absorb new information rapidly. “A quick study.” This competency reflects neither motivation to learn nor willingness to accept change; rather it reflects the intellectual capacity that when combined with motivation results in learning. Analysis Skills: Identifies significant problems and opportunities. Analyzes problems and people in depth. Relates and compares data from different sources. Determines root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights. Team Builder: Achieves cohesive, effective (positive, mutually supportive) team spirit with subordinates. Team climate characterized by open, honest relationships in which differences are constructively resolved rather than ignored, suppressed or denied. Treats subordinates fairly. Shares credit. Organizational Planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well. Communication Skills : Communicates well one-on-one, in small groups and public speaking. Keeps people informed. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage. Pragmatism : Generates sensible, realistic and practical solutions to problems. Judgment/ Decision Making : Demonstrates consistent logic, rationality, and objectivity in decision making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e. neither indecisive nor a hip shooter. Shows common sense. Anticipates consequences of decisions. Likability: Puts people at ease. Shows Emotional Intelligence. Warm, sensitive and compassionate. Builds and maintains trusting relationships with all employees, clients, community members, professional organizations. Does not “turn people off”. Not arrogant. Exhibits friendliness, sense of humor, genuineness, caring. Even when frustrated treats people with respect. EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.
Sage X3 Solutions Architect Manager (Remote)
Customer Service / Call Center
Description
Position at Net at Work
About Net at work:
Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.
While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.
The Sage X3 Solutions Architect Manager’s (SAM) role is to lead efforts to enable the Solutions Architect (SA) and consulting teams to successfully plan, design, develop and launch new and/or complex functionality that is required during Enterprise implementations. The SAM manages, leads, coaches, develops and supports a team of Solutions Architects including recruiting, hiring, and training newly hired team members.
The SAM will be challenged to enable the SA team to turn solutions around quickly and thoughtfully, balancing speed to market with quality, longevity, and scalability to create extraordinary customer experiences.
The SAM will serve as the architectural voice of Sage X3 solutions and provide valuable insight and guidance regarding complex solutions to the SA, development, and consulting teams as they plan and build out solutions for our customers.
Responsibilities:
L eadership, Management and Accountability (LMA) For Solutions Architects
Team management including hiring, utilization, engagement, development, and retention. Effectively build, develop, and manage Solution Architects. Performance management of team members including management of team member performance on projects and enabling/driving professional development of team. Work with Consulting Manager to facilitate building of team member skills to meet criteria of current and future client delivery needs. Regularly perform 1:1 meeting with direct reports to provide feedback. Partner with senior management to provide career path planning and coaching to ensure consultant job satisfaction, positive morale, professional growth, engagement, and retention. Develop initiatives to promote team accomplishments and communicate with clients more effectively. Facilitate building of team skills to meet criteria of current and future client needs. Complete performance reviews and provide ongoing informal/formal feedback. Exemplify camaraderie and teamwork with subordinates, managers, and co-workers. Monitor and direct team members to act in accordance with company policies, initiatives, processes, and methodology. Share knowledge with direct reports, consulting, and technical teams; raise critical issues and suggest process improvements. Client Satisfaction
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved. Ensure project deliverables meet and/or exceed client expectations. Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved. Implement communication strategies with client to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls etc.). Implement on-going process to maintain customer satisfaction. Ensure that the practice retains 100% of on plan customer (no Reseller of Record defections). Develop in-depth understanding of client business needs and position self as a key decision-making partner. Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management. Architectural Strategy
Develop strategy and processes for customer solution design, implementation, and support. Develop value-driven architectures of varying size and complexity to enable successful business outcomes for enterprise customers. Educate Net at Work teams on the value proposition of Sage X3 and participate in architectural discussions to ensure solutions are designed to achieve successful business outcomes for the customer. Guide enterprise application integration and collaboration. New Revenue Opportunities for Products or Services
Overall revenue and budget responsibility for solution architecture engagements with the assigned clients. Work with Consulting Manager and Practice Director to develop new product and/or service revenue opportunities. Understand key business drivers and demonstrate business acumen to positively impact profitability. Work with senior management and account team to develop and implement overall pricing strategy that aligns with profitability objectives. Develop Solutions Architecture Best Practices
Develop best practices for the structuring of development engagements to ensure they are properly scoped to meet the customer’s requirements and profitability. Collaborate and provide valuable insight with the consulting, development and consulting teams to help deliver best in class experiences to our customers. Provide thought leadership in terms of looking beyond the technology and considering the business value our solutions create for our customers. Capture and share best-practice knowledge with direct reports, technical, development, consulting teams, and senior management. Collaborate with teams, as to how solutions can be improved to better serve customers and the Net at Work team. Develop subject matter expertise on Sage X3 and third-party products to serve as final escalation point for SAs for technical development implementation issues. Position Requirements:
Formal Education & Certification
Bachelor's degree in computer science, information technology or equivalent work experience required. Knowledge & Experience
7+ years of ERP application deployment experience. Sage X3 ERP implementation or implementation of similar ERP solution (Epicor, Infor, Syspro, Chempax, Workday, ProcessPRO, MS Dynamics). 5+years of experience working as a Solutions Architect guiding architectural decisions for enterprise applications, or similar role and managing a team of a Solutions Architects. Experience mentoring and managing a high-performing, high-impact team to clear roadblocks, grow their skills, and enable them to be successful Strategic mindset and ability to collaborate and share technical feedback as a super user with technical teams to help guide and steer the solution roadmap. Ability to communicate timelines, understand dependencies, and manage multiple project workstreams. Ability to collaborate with teams across the organization to ensure solutions are designed with sound architectural specifications that meet the needs of our clients Proficient knowledge of engineering best practices and methodology A consultative background with a record of delivering solutions within defined timeframes and budgets. A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices deliver business and customer value. Experience leading requirements definition and design sessions. Successful track record of delivering on agreed upon business objectives and performance on key metrics. Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams. Ability to effectively document technical designs. Ability to effectively prioritize and execute tasks in a high-pressure environment. Proficient in Microsoft Excel, Word, PowerPoint, and other Office 365 applications. Ability to work longer than a 40-hour work week. Occasional evening and weekend work to meet deadlines. Intermediate travel; up to 50%. Competencies
Intelligence: Demonstrates ability to acquire understanding and absorb new information rapidly. “A quick study.” This competency reflects neither motivation to learn nor willingness to accept change; rather it reflects the intellectual capacity that when combined with motivation results in learning. Analysis Skills: Identifies significant problems and opportunities. Analyzes problems and people in depth. Relates and compares data from different sources. Determines root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights. Team Builder: Achieves cohesive, effective (positive, mutually supportive) team spirit with subordinates. Team climate characterized by open, honest relationships in which differences are constructively resolved rather than ignored, suppressed or denied. Treats subordinates fairly. Shares credit. Organizational Planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well. Communication Skills : Communicates well one-on-one, in small groups and public speaking. Keeps people informed. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage. Pragmatism : Generates sensible, realistic and practical solutions to problems. Judgment/ Decision Making : Demonstrates consistent logic, rationality, and objectivity in decision making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e. neither indecisive nor a hip shooter. Shows common sense. Anticipates consequences of decisions. Likability: Puts people at ease. Shows Emotional Intelligence. Warm, sensitive and compassionate. Builds and maintains trusting relationships with all employees, clients, community members, professional organizations. Does not “turn people off”. Not arrogant. Exhibits friendliness, sense of humor, genuineness, caring. Even when frustrated treats people with respect. EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.