IT Project Manager (Nashville Or Remote)

THE TEAMThe Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech's vision is to build and maintain resilient, reliable, secure, and scalable IT systems and processes that enable Britelings to thrive and build the platform to empower our global Creators.THE ROLEThe IT Project Manager is an integral member of the BriteTech team that will help improve overall project and process management across the IT team. This position requires applied knowledge of project management frameworks and tools to optimize the planning and implementation of strategic projects and initiatives both within IT and cross-functionally. This is a critical role and includes high-level visibility and interaction with stakeholders across the organization globally. You will be the first IT Project Manager on the team reporting to the Head of Global IT.YOU WILL:Work closely with IT and various other teams to develop our roadmap of strategic projects and company wide initiatives Guide our key stakeholders through our project prioritization framework, ensuring alignment on scope, timing, project plan and final deliverablesPartner extensively with the IT functional teams (IT Support, IT Systems, IT Infrastructure) and with cross-functional partners (Engineering, Product, Security, Legal, Sales & Support, and others) as needed to accurately scope the engagements required to deliver against project requirementsDrive complex projects from initiation to completion, ensure that key success metrics are identified and tracked through the lifecycle of each projectImplement appropriate quality & risk mitigation practices for all projects to ensure that key project partners and internal stakeholders are aligned to the project plan, scope and success metricsManage requirements elicitation, verification, delivery, and confirmationJuggle and manage the IT team's overall project portfolio and prioritize and drive project timelines, costs, and resources in a fast-paced environmentLead consistent communication for projects and as a representative of IT with customers, key internal/external stakeholders and senior managementCollaborate with the wider IT team in the continuing improvement and refinement of our project lifecycle frameworkTHE SKILL SET3-5+ years of prior experience in leading IT and/or Process Improvement projects SaaS project management experience in an Agile environment a plusKnowledge and experience with IT SaaS tech stack such as Okta, Google Workspace, Workday, Atlassian, Jamf, Airwatch, AWS, Salesforce, Docusign, and SlackExperience in cross-functional project managementExperience using JIRA for project managementProblem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunityExcellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervisionAbility to interact with senior management, external client organizations and vendorsStrong organizational skills, attention to detail and flexibility to multi-task across projects with varying deadlinesExcellent verbal and written communication skills with the ability to communicate to both technical and non-technical audiencesAbility to apply decomposition and estimation techniques to project managementHigh energy, self-starter with bias for action and sense of urgency to deliver resultsBONUS POINTSPrior experience working in IT Operations for high growth start-upsExperience with procurement and vendor management and driving efficiencies on a global scaleUnderstanding of IT service deliveryExperience leading or working on projects adopting Agile project management & Agile development methodologiesFamiliarity with Project Management Professional (PMP) methodologies>WHAT WE OFFER At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you'll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.We care about your mental health and wellbeing Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You'll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.Ongoing training and career development is an important part of our cultureWe offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEOWork-life balance is extremely important to usOur employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.We are currently working on becoming compliant with the new regulations in Colorado. Until we are able to do so, this role cannot be performed in ColoradoABOUT EVENTBRITEEventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. IS THIS ROLE NOT AN EXACT FIT?Sign up to keep in touch and we'll let you know when we have new positions on our team.Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics. Applicant Privacy Notice