Project Manager - eDiscovery (Remote)

Job Description
One of our national clients is currently seeking a Project Manager. In this role, you are responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.

Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the work flow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internally to ensure timelines are satisfied. Project Managers are responsible for managing the client's expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.

Remote, work from home opportunity

Responsibilities

Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards

Proactively plan the workflow/requirements of each project with the client to ensure that the client's expectations are fully understood and achieved

Gather requirements from the client and passing the same on to Operations via a work order

Manage the client's expectations by providing routine detailed status updates and reporting

Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.

Submit the requirements into the work flow system

Track progress internally to ensure timelines and budget management are satisfied 

Serve as client advocate to champion the client's needs internally to ensure that deadlines, project scope and expectations are understood

Provide updates on progress regularly as deemed appropriate during the client kick off meeting

Identify, address and document new internal processes to gain efficiencies or better client effectiveness

Communicate work instructions and client requirements in a clear and concise manner internally to Operations

Provide guidance, instruction and work direction for active projects to Operations as needed

Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.

Obtain a working knowledge of the companies hosted review products

Drives overall client satisfaction through effective coordination and communication of client deliverables

Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise

Qualifications

Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point

Candidate must have a deep understanding of eDiscovery and the litigation support industry

Demonstrated success in the management of multiple simultaneous projects.

Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements

Problem-solving, analytical, and organization skills

Excellent written and oral communication skills

2 years' minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor

Must be able to work independently and as part of a team

A solid understanding of database design and management, data processing activities and legal document review requirements

Bachelor's Degree preferred or equivalent combination of education and experience

What We Offer

A friendly and welcoming team-oriented environment

Opportunities for career advancement and growth

Business casual dress

Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability

Paid Time Off & 401k retirement savings plan with discretionary company match

Our Cultural Values 

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses

Hungry - We all are driven internally to be successful and to continually expand our contribution and impact

Smart - We use emotional intelligence when working with one another and with clients 

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