Technology Architect - Work From Home
Lumen
2021-10-27T21:51:41Z
Customer Service / Call Center
(No Timezone Provided)
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
We are looking for Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Revolution. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.
The Main Responsibilities
Specialized Solution Design: This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for a particular technology or product. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information. Specialist Expertise: Within the specialist vertical, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups. Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization. Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team. Custom Solutions: Exceptional understanding of technical and product boundaries within areas of specialization and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided. Partner with account team to shepherd custom requirements through sign-off process. Sales Enablement: Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product in their area of specialization over the phone, in writing or through live trainings.
What We Look For in a Candidate
Bachelor's Degree in Engineering, Computer Science, related fields or equivalent industry experience • 5 years of relevant job experience. • Pre-sales role responsible for needs identification, qualification, and solutions design • Demonstrated understanding of advanced applications across multiple product areas with extensive knowledge of competitive offerings and trends. • Experience and exposure to Managed Services offerings, Network Management – including monitoring and managing wide area networks and the equipment that lights them up (AKA CPE from Cisco, Juniper, Palo Alto, VM Ware and others) • Well versed in network design and advancement as well as Route / switch / firewall / wireless / security / compute & store equipment typically found in these networks. • Experience with ITIL standards as well as management platforms like SolarWinds or ThousandEyes. • Expert communicator with the ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT. Must be capable of creating engaging proposals and presenting to customers at any level of expertise. • Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business utilizing solution selling methodologies.
Technology Architect - Work From Home
Customer Service / Call Center
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
We are looking for Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Revolution. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.
The Main Responsibilities
Specialized Solution Design: This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for a particular technology or product. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information. Specialist Expertise: Within the specialist vertical, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups. Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization. Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team. Custom Solutions: Exceptional understanding of technical and product boundaries within areas of specialization and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided. Partner with account team to shepherd custom requirements through sign-off process. Sales Enablement: Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product in their area of specialization over the phone, in writing or through live trainings.
What We Look For in a Candidate
Bachelor's Degree in Engineering, Computer Science, related fields or equivalent industry experience • 5 years of relevant job experience. • Pre-sales role responsible for needs identification, qualification, and solutions design • Demonstrated understanding of advanced applications across multiple product areas with extensive knowledge of competitive offerings and trends. • Experience and exposure to Managed Services offerings, Network Management – including monitoring and managing wide area networks and the equipment that lights them up (AKA CPE from Cisco, Juniper, Palo Alto, VM Ware and others) • Well versed in network design and advancement as well as Route / switch / firewall / wireless / security / compute & store equipment typically found in these networks. • Experience with ITIL standards as well as management platforms like SolarWinds or ThousandEyes. • Expert communicator with the ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT. Must be capable of creating engaging proposals and presenting to customers at any level of expertise. • Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business utilizing solution selling methodologies.