Remote Insurance Customer Service

Austin Staffing, Inc

Austin Texas

United States

Customer Service / Call Center
(No Timezone Provided)


Austin Staffing is actively hiring talented Call Center Agents for a FULLY REMOTE ROLE .
Job Description

● The agent will be responsible for receiving inbound calls and providing the customer with a range of plans, products, and prices to ensure accuracy, educating callers on the plan(s) and what is covered.
● The agent will have the goal of utilizing available tools to provide single-call resolution and maintaining the utmost customer satisfaction.
● The agent will need to be articulate, patient, and able to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition.
● Providing informational brochures via mail or email
● Scheduling callbacks for the Benefit team
● Maintaining an 85% call quality average

Minimum Skills & Requirements:

Availability to work flexible shifts including holidays, weekends, and evenings
● high school diploma or equivalent
● 35 WPM typing speed without errors
● Basic computer skills
● Excellent written and verbal communication skills
● Professional grammar and ability to read and write English
● Excellent listening and comprehension skills with an attention to detail
● Multi-tasking (typing while navigating different interfaces and talking)

Technical/Equipment Requirements:
• Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor Windows operating system (No Tablets, MACS or Chromebooks)
• Minimum OS Version: Windows 10 (with all recent updates)
• Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors
• Minimum RAM: 4GB or greater
• Minimum Graphic Resolution: 1024×768
• Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
• Monitor Size: 17 inches or larger
• Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)
• Internet Connection: DSL, cable, or fiber optic hardwired (no dial-up, satellite, or 4G wireless connections)
• Internet Speed: High-Speed internet access, 10MBPS upload/download minimum
• Anti-virus Software: Must have a current compatible version installed
• USB Headset: PC headset, preferably with noise-canceling microphone, no wireless headsets
• Webcam Required

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Remote Insurance Customer Service

Austin Staffing, Inc

Austin Texas

United States

Customer Service / Call Center

(No Timezone Provided)


Austin Staffing is actively hiring talented Call Center Agents for a FULLY REMOTE ROLE .
Job Description

● The agent will be responsible for receiving inbound calls and providing the customer with a range of plans, products, and prices to ensure accuracy, educating callers on the plan(s) and what is covered.
● The agent will have the goal of utilizing available tools to provide single-call resolution and maintaining the utmost customer satisfaction.
● The agent will need to be articulate, patient, and able to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition.
● Providing informational brochures via mail or email
● Scheduling callbacks for the Benefit team
● Maintaining an 85% call quality average

Minimum Skills & Requirements:

Availability to work flexible shifts including holidays, weekends, and evenings
● high school diploma or equivalent
● 35 WPM typing speed without errors
● Basic computer skills
● Excellent written and verbal communication skills
● Professional grammar and ability to read and write English
● Excellent listening and comprehension skills with an attention to detail
● Multi-tasking (typing while navigating different interfaces and talking)

Technical/Equipment Requirements:
• Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor Windows operating system (No Tablets, MACS or Chromebooks)
• Minimum OS Version: Windows 10 (with all recent updates)
• Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors
• Minimum RAM: 4GB or greater
• Minimum Graphic Resolution: 1024×768
• Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
• Monitor Size: 17 inches or larger
• Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)
• Internet Connection: DSL, cable, or fiber optic hardwired (no dial-up, satellite, or 4G wireless connections)
• Internet Speed: High-Speed internet access, 10MBPS upload/download minimum
• Anti-virus Software: Must have a current compatible version installed
• USB Headset: PC headset, preferably with noise-canceling microphone, no wireless headsets
• Webcam Required

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions