Gainsight Administrator - Remote

SonicWall

Salt Lake City Utah

United States

Customer Service / Call Center
(No Timezone Provided)

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.

SonicWall security solutions enable organizations of all sizes to secure their network, systems, users and data with a deep level of protection that won't compromise network performance. SonicWall wired and wireless solutions are deployed in small and medium organizations as well as distributed enterprise environments, government, retail point-of-sale, healthcare and service providers. We are currently looking for an experienced Gainsight Analyst and Administrator to join our team.


As a SonicWall Gainsight Analyst and Administrator, you will be critical in driving increased sales through Channel based sales strategies. You will primarily be focused on developing, implementing and maintaining system solutions for the sales teams, data reporting and analysis via Gainsight and other tools. Among other responsibilities, this will entail weekly workflow/playbook management, frequent data review and analysis, email campaigns, surveys, sales team meetings, assisting with targeted reporting, associated processes and best practice documentation.


Job Description:
• Understanding Sales and Customer Success
• Gainsight administration – email campaigns, surveys, playbooks, workflows reports, dashboards,
o Implementation, version & environments hygiene, day-to-day maintenance
• Responsible for Gainsight data integrations and data spaces.
• Collaborate, contribute, and partner with SonicWall’s Salesforce team.
• Document best practices for processes, tools and features. This could be a short video, a deck with screenshots or process description
• Liaises between business partners and sales organization.
• Facilitates sales information flow to regional sales teams and leaders.
• Drives sales operations and system process improvements.
• Interfaces with other internal functions, based on BU and/or regional requirements.
• Point of contact for data inquiries, process questions, and functionality requests (Gainsight).
• Create and maintain documentation for all projects and initiatives.
• Assist in the creation of ad-hoc models and analyses to generate actionable business insights and inform strategy.


Requirements:
• Strong communication skills, both written and verbal
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Understands object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Communication (Ability to combine complex data and analyses into actionable output to facilitate decision-making; Ability to engage in active listening and draw out key conclusions from colleagues and vendor relationships)
• Excited about how different pieces/elements can be combined and optimized to improve processes
• Proven ability to meet tight deadlines, multi-task and prioritize workload.
• Ability to manage multiple competing priorities simultaneously and drive projects to completion.
• Excellent analytical and problem solving skills
• Must be a self-starter with ability to follow through on projects assigned
• Ability to learn new tools
• Strong skills in cross functional collaboration
• 5 Years + Relevant work experience
• Knowledge of applications
o Gainsight Administration Certified
o Strong Salesforce user, administrative, configuration and reporting skills
o Extensive background and experience with Excel a must
• Some travel required <10%

SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Gainsight Administrator - Remote

SonicWall

Salt Lake City Utah

United States

Customer Service / Call Center

(No Timezone Provided)

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.

SonicWall security solutions enable organizations of all sizes to secure their network, systems, users and data with a deep level of protection that won't compromise network performance. SonicWall wired and wireless solutions are deployed in small and medium organizations as well as distributed enterprise environments, government, retail point-of-sale, healthcare and service providers. We are currently looking for an experienced Gainsight Analyst and Administrator to join our team.


As a SonicWall Gainsight Analyst and Administrator, you will be critical in driving increased sales through Channel based sales strategies. You will primarily be focused on developing, implementing and maintaining system solutions for the sales teams, data reporting and analysis via Gainsight and other tools. Among other responsibilities, this will entail weekly workflow/playbook management, frequent data review and analysis, email campaigns, surveys, sales team meetings, assisting with targeted reporting, associated processes and best practice documentation.


Job Description:
• Understanding Sales and Customer Success
• Gainsight administration – email campaigns, surveys, playbooks, workflows reports, dashboards,
o Implementation, version & environments hygiene, day-to-day maintenance
• Responsible for Gainsight data integrations and data spaces.
• Collaborate, contribute, and partner with SonicWall’s Salesforce team.
• Document best practices for processes, tools and features. This could be a short video, a deck with screenshots or process description
• Liaises between business partners and sales organization.
• Facilitates sales information flow to regional sales teams and leaders.
• Drives sales operations and system process improvements.
• Interfaces with other internal functions, based on BU and/or regional requirements.
• Point of contact for data inquiries, process questions, and functionality requests (Gainsight).
• Create and maintain documentation for all projects and initiatives.
• Assist in the creation of ad-hoc models and analyses to generate actionable business insights and inform strategy.


Requirements:
• Strong communication skills, both written and verbal
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Understands object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Communication (Ability to combine complex data and analyses into actionable output to facilitate decision-making; Ability to engage in active listening and draw out key conclusions from colleagues and vendor relationships)
• Excited about how different pieces/elements can be combined and optimized to improve processes
• Proven ability to meet tight deadlines, multi-task and prioritize workload.
• Ability to manage multiple competing priorities simultaneously and drive projects to completion.
• Excellent analytical and problem solving skills
• Must be a self-starter with ability to follow through on projects assigned
• Ability to learn new tools
• Strong skills in cross functional collaboration
• 5 Years + Relevant work experience
• Knowledge of applications
o Gainsight Administration Certified
o Strong Salesforce user, administrative, configuration and reporting skills
o Extensive background and experience with Excel a must
• Some travel required <10%

SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.