Program Eligibility Specialist - Bilingual - Remote

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Program Eligibility Specialist

Remote/Work from Home

Starting pay at $15.00/hr.

Bilingual In-(Spanish/English)

Call center hours are 9:00 AM/ EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include a Saturday. Usual work hours are 11:00 AM to 7:30 PM or 12:30 PM to 9:00 PM EST. Training is conducted Monday through Friday from 11:00 AM/EST until 7:30 PM/EST (4 weeks of training). Must have high speed Internet access to work from home.

Conduent has an exciting remote/work from home opportunity waiting for you, if you :

Are you a problem solver who can patiently listen to, understand, and address complex customer issues

Have strong people skills to build a genuine connection with a customer

Can navigate multiple applications and research solutions with ease

Love helping people and guiding them to the best solution for their issue

Provide calm conflict resolution and problem resolution for frustrated customers

Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

We offer:

Medical, dental and vision Insurance

Paid time-off

The opportunity to contribute to a 401(k)

Paid training

Evening shifts – 11am-7:30pm or 12:30pm-9pmincludes a Saturday

Requirements:

Must be at least 18 years of age

Must have High School Diploma or GED

Pass a general background check

Have open availability between 9am-9pm EST

100% attendance in the first 90 days