Remote- Customer Service Representative

Description:

FIRST 5 WEEKS IN OFFICE, WFH until 1st Quarter 2022

English Speakers $15 per hour

Spanish bilingual $16 per hour

Working within a fast paced and professional call center environment, the Customer Care Associate is responsible for communicating through all customer support channels available, providing solutions in support of NRA certification products, and delivering a consistent and positive customer experience. As needed, provide off-line administrative support as directed by department management.

Day to Day Responsibilities:

• Work as part of Service Center team to accomplish Association goals.
• Answer high volume (80 -100+ per day) inbound calls from members, clients, and customers who have questions around computer systems/platforms, training modules, various logistical items, and etc.
• Basic to intermediate computer system troubleshooting (Ex. password issues, clearing cookies/caches, etc.
• Assess customer questions/concerns and provide solutions while maintaining good business relations
• Properly document each interaction into the appropriate NRA tracking system.
• As directed by management, support the administrative services group within the Service Center by processing various customer requests

Works as part of Service Center team to accomplish Association goals

• Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries,

handle complaints and/or resolve issues.

• Processes order forms as required by customer needs which may include payment processing.

• Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls

when necessary.

• Assists Customer Care Supervisor to accomplish departmental goals

• Supports all internal team members and departments following the Association mission and values

while promoting Association culture

• Communicates through all channels in accordance with published department standards for average handle time, efficiency and quality

• Consistently process customer requests in a timely, efficient and customer friendly manner

• Using NRA systems and processes, proactively works to understand the customer's needs and provide

the best solution(s) possible

• Properly document each interaction into the appropriate NRA tracking system

• Maintains positive and effective working relationships with peers, management and other departments within

the NRA

• As directed by management, support the administrative services group within the Service Center by

processing various customer requests

• Works on special projects and other duties as required, helping to promote the department's success

Schedule: Monday- Friday 12pm-9pm (after training)

• only schedule available

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.