Customer Service Representative-Remote After Training
Aston Carter
Indianapolis Indiana
United States
Customer Service / Call Center
(No Timezone Provided)
Aston Carter is hiring for Customer Service Representatives in the Indianapolis area!
Description:
Shift: Monday-Friday, 40 hour work week (Option to go remote after the 90 day training period)
Candidates must be open 8am-6pm
Candidates will start off taking Inbound calls from Members or Providers.
They will be on the phones most of the day. They will document calls into the system as they happen.
Calls would include:
Members:
-assisting by looking up what their insurance may or may not cover
- issues with billing, requests for a new card
-if specific products will be covered by their insurance
-updating address's in the system
-locating doctors in the network for them
Providers:
-Receiving payments
-Authorizations (order service)
-Could have to warm transfer to claims department
-Could have to warm transfer to Prior Authorization team
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Customer Service Representative-Remote After Training
Aston Carter
Indianapolis Indiana
United States
Customer Service / Call Center
(No Timezone Provided)
Aston Carter is hiring for Customer Service Representatives in the Indianapolis area!
Description:
Shift: Monday-Friday, 40 hour work week (Option to go remote after the 90 day training period)
Candidates must be open 8am-6pm
Candidates will start off taking Inbound calls from Members or Providers.
They will be on the phones most of the day. They will document calls into the system as they happen.
Calls would include:
Members:
-assisting by looking up what their insurance may or may not cover
- issues with billing, requests for a new card
-if specific products will be covered by their insurance
-updating address's in the system
-locating doctors in the network for them
Providers:
-Receiving payments
-Authorizations (order service)
-Could have to warm transfer to claims department
-Could have to warm transfer to Prior Authorization team
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.