Experienced Litigation Adjuster - Remote/Home-Based Worker 1

Allstate

Northbrook Illinois

United States

Legal
(No Timezone Provided)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

Allstate Insurance Company has an exciting opportunity for an Experienced Litigation Adjuster!

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims. This job is responsible for investigating complex and occasionally highly complex claims when an attorney is representing the injured party which typically will include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims; (3) complex Commercial Property Liability (CPL) or extra-contractual liability claims; (4) or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual also handles claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling complex claims. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizes the individual’s own responsibilities, and manages the individual’s own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

Compensation Data

The salary range for this position is $60,000 – $97,400.

A $1000 sign on bonus is applicable for this posting for all candidates who have a resident Property and Casualty Adjuster’s License or a Designated Home State Adjuster’s License in Florida or Texas.

Key Responsibilities

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
  • File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Coverage, Liability and Evaluation

  • Determines and explains minimum coverage limits in complex and occasionally highly complex claims involving single or multiple claimants
  • Sets initial reserve, updates reserve, documents rationale and claim summary notes
  • Obtains photos and/or conducts scene investigation
  • Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into complex and occasionally highly complex auto accidents, determines liability, and prepares summaries
  • Evaluates and determines potential use of experts; reviews reports and selects the expert
  • Determines claim value 
  • Reviews file to identify complex and occasionally highly complex potential legal issues
  • Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices
  • Reviews medical reports in preparation for claims settlement evaluation
  • Other Projects and Responsibilities

  • May participate in one or more complex or occasionally highly complex special assignments
  • May serve as a committee team lead for large projects or as a committee team member on very large projects
  • May serve as a subrogation or arbitration panelist
  • Participates in targeted reviews
  • May participate in oversight activities
  • Researches, responds to, or participates in Department of Insurance complaints or investigations
  • Participates in or leads Telephone Alert Conferences regarding complex claims referred to Home Office
  • Prepare referrals to Home Office 
  • Researches and responds to or resolves complex compliance issues
  • May serve as a team lead or fill in for the FPL as needed
  • May lead roundtable and/or calibration discussions
     
  • Job Qualifications

    To be considered for this role, you must reside in one of the following states: AR, AZ, CO, IA, ID, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

    Notice of Licensing Requirement

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
  • This position is not available for California residents.

    You’re a great Match for this Role if:

  • 3-5 years of experience handling serve/complex BI required
  • You have prior experience partnering with an attorney’s office on injury claims and or prior experience with the injury evaluation process
  • You are willing to work flexible hours or weekends when our customers need you 
  • Value providing an effortless customer service experience
  • You have a strong background in negotiation and conflict management
  • Are organized, successful at time management and able to multi-task in a fast-paced environment
  • Are known for clear and professional communication – both written and verbal
  • Have a bachelor’s degree and/or prior experience in handling property damage and/or bodily injury claims.
  • Being bilingual and/or having prior military experience is a plus
  •  
    We Offer:

  • Competitive salary 
  • Generous Paid Time Off
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k) and company-funded pension
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need
  • Recognition and advancement opportunities
  • Experienced Litigation Adjuster - Remote/Home-Based Worker 1

    Allstate

    Northbrook Illinois

    United States

    Legal

    (No Timezone Provided)

    The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

    You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

    Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

    Job Summary

    Allstate Insurance Company has an exciting opportunity for an Experienced Litigation Adjuster!

    The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims. This job is responsible for investigating complex and occasionally highly complex claims when an attorney is representing the injured party which typically will include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims; (3) complex Commercial Property Liability (CPL) or extra-contractual liability claims; (4) or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual also handles claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling complex claims. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizes the individual’s own responsibilities, and manages the individual’s own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

    Compensation Data

    The salary range for this position is $60,000 – $97,400.

    A $1000 sign on bonus is applicable for this posting for all candidates who have a resident Property and Casualty Adjuster’s License or a Designated Home State Adjuster’s License in Florida or Texas.

    Key Responsibilities

    Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
  • File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Coverage, Liability and Evaluation

  • Determines and explains minimum coverage limits in complex and occasionally highly complex claims involving single or multiple claimants
  • Sets initial reserve, updates reserve, documents rationale and claim summary notes
  • Obtains photos and/or conducts scene investigation
  • Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into complex and occasionally highly complex auto accidents, determines liability, and prepares summaries
  • Evaluates and determines potential use of experts; reviews reports and selects the expert
  • Determines claim value 
  • Reviews file to identify complex and occasionally highly complex potential legal issues
  • Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices
  • Reviews medical reports in preparation for claims settlement evaluation
  • Other Projects and Responsibilities

  • May participate in one or more complex or occasionally highly complex special assignments
  • May serve as a committee team lead for large projects or as a committee team member on very large projects
  • May serve as a subrogation or arbitration panelist
  • Participates in targeted reviews
  • May participate in oversight activities
  • Researches, responds to, or participates in Department of Insurance complaints or investigations
  • Participates in or leads Telephone Alert Conferences regarding complex claims referred to Home Office
  • Prepare referrals to Home Office 
  • Researches and responds to or resolves complex compliance issues
  • May serve as a team lead or fill in for the FPL as needed
  • May lead roundtable and/or calibration discussions
     
  • Job Qualifications

    To be considered for this role, you must reside in one of the following states: AR, AZ, CO, IA, ID, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

    Notice of Licensing Requirement

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
  • This position is not available for California residents.

    You’re a great Match for this Role if:

  • 3-5 years of experience handling serve/complex BI required
  • You have prior experience partnering with an attorney’s office on injury claims and or prior experience with the injury evaluation process
  • You are willing to work flexible hours or weekends when our customers need you 
  • Value providing an effortless customer service experience
  • You have a strong background in negotiation and conflict management
  • Are organized, successful at time management and able to multi-task in a fast-paced environment
  • Are known for clear and professional communication – both written and verbal
  • Have a bachelor’s degree and/or prior experience in handling property damage and/or bodily injury claims.
  • Being bilingual and/or having prior military experience is a plus
  •  
    We Offer:

  • Competitive salary 
  • Generous Paid Time Off
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k) and company-funded pension
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need
  • Recognition and advancement opportunities