About this job
Description
As a Senior Service Offering Management Engineer, you will work with a close knit agile change and release team as well as partner with IT teams to constantly look for ways to identify potential issues, enhance processes, increase consumer experience and change order quality to protect Humana’s IT Production environment.
The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable
Description
As a Senior Service Offering Management Engineer, you will work with a close knit agile change and release team as well as partner with IT teams to constantly look for ways to identify potential issues, enhance processes, increase consumer experience and change order quality to protect Humana’s IT Production environment.
The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Ensures service-level management process is in close relation with the operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark.
Begins to influence department’s strategy.
Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
Preferred Qualifications
#LI-remote
Scheduled Weekly Hours
40
Humana
Springfield Missouri
United States
Engineering
(No Timezone Provided)
About this job
Description
As a Senior Service Offering Management Engineer, you will work with a close knit agile change and release team as well as partner with IT teams to constantly look for ways to identify potential issues, enhance processes, increase consumer experience and change order quality to protect Humana’s IT Production environment.
The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable
Description
As a Senior Service Offering Management Engineer, you will work with a close knit agile change and release team as well as partner with IT teams to constantly look for ways to identify potential issues, enhance processes, increase consumer experience and change order quality to protect Humana’s IT Production environment.
The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Ensures service-level management process is in close relation with the operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark.
Begins to influence department’s strategy.
Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
Preferred Qualifications
#LI-remote
Scheduled Weekly Hours
40