State COVID-19 CSR Coordinator - Remote

The State COVID-19 Customer Service Representative Coordinator (CSRC) is responsible for answering incoming calls from individuals seeking COVID-19 information in their local area. The CSRC will provide non-clinical guidance to include COVID-19 general information including testing locations, assist in test scheduling, and identifying and resolving potential scheduling conflicts by accurately documenting demographic and appointment related data and escalating issues to supervisors.

Job Duties:

• Utilize standard technology such as a telephone and computer, with dual monitors.
• Accept inbound calls, navigate and provide appropriate responses, read verbatim to provide basic information, and complete basic call log related to the phone inquiries.
• Provide caller with accurate information to best address their concern.
• Engage callers with confidentiality and care.
• Performs other related duties as assigned.

Operating Hours: 7:00 am - 11:00 pm EST, Sun. - Sat.
Classification : Full-time
Salary: $14.00 per hour
Benefits: Medical, Dental, Vision, EAP, Disability, and Life Insurance for employee only coverage is available at no cost to employees who work at least 40 hours per week. 401K Eligible.
Equipment Requirements:

• Computer and Audio Headset - (will be provided)
• Broadband internet connection with minimum upload/download speeds of 10mbps/2mbps.
• Wi-Fi only connectivity, prohibited. Ethernet cable access only.

Preferred Locations: SEOhio, Georgia, Arizona, Florida, Colorado

Job Requirements:

• High School diploma or equivalent required.
• Minimum 6 months' customer service/secretarial/telemarketing experience required or equivalent military experience.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• All personnel will be required to undergo a 5-day program training.
• Must have a quiet office space to work absent from distractions.
• This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer.
• This position requires the ability to work in stressful situation, while providing courteous customer service.
• Adhere to a strict attendance and limited break policy.
• Embrace our winning Pearl Culture which promotes our employees' desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Typing & Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.