Digital Services Technician - Remote Support, Junior

Who are we?Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.Why Independent Software?We are focused on continual learning and evolution. We don't do things because "that's the way we've always done things"; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer's mission.We've been profitable year after year. We're always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do, and finding ways to do it better.What you will be doing!Independent Software is seeking a junior level system administrator who will work with a team of IT Specialists. Duties will include:Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.Troubleshoots problems and applies resolutions remotely.Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.General Requirements:The Digital Services Technician shall possess the following capabilities:Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problemsProvide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningCandidate MUST complete training during the first several months on contract, for this position. Day-shift training is required. Certifications Required:(A+/Net+, or higher cert required upon submission.)Desired Requirements:Must meet contract level requirements for appropriate position. Candidate's experience should include a minimum of 2 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.Use/Knowledge of a Ticketing system, knowledge of Remedy is a plusComputer hardware architecture knowledgeMust have software installation and troubleshooting experienceMicrosoft Exchange knowledge and troubleshootingUse/knowledge Microsoft Office ApplicationsUse/knowledge of Active DirectoryUse/knowledge Network and Internet Applications and ProtocolsMust possess good communication and customer service skills.Candidate must be a team player and have the ability to work in a fast-paced environmentMust be able to Multi-task and adapt to a dynamic work environment.(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.)** This position is Monday through Friday, from 2:00 p.m. to 10:00 p.m.Education: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor's degree. Clearance: THIS POSITION REQUIRES A CURRENT TS/SCI WITH POLYGRAPH CLEARANCE!!! Top Reasons to Work at Independent Software:Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all of our vendors.You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.We're constantly researching and implementing the latest technology so you've always got the right tools at your disposal.As we've grown, we've retained that small company feel. When we say we have an open door policy, we actually mean it.Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.We have a history of great achievement and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.Benefits:Competitive salary100% company paid BC / BS insurance premiums for family health, dental, and vision insurance plans401(k) retirement plan with company paid match of gross salaryA generous Paid Time Off and Holiday packageLots of paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.