Customer Service and Support Specialist (100% Remote)
The Accuro Group Inc
San Francisco California
United States
Customer Service / Call Center
(No Timezone Provided)
Business Title: 80845 | Customer Service and Support Specialist
Location: San Francisco, CA 94518
Job Type: Contract (12 M+)
Note: This position is 100% Remote for the whole contract.
Job Responsibilities:
- Process returns transactions of incoming equipment from our warehouses
- Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is necessary
- Communicate with customers, partners & distributors in regard to return logistics, credit processing & exception cases
- Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience
Job Requirements:
Skills & Experience Required:
- Bachelor's degree in a related field (nice to have)
- 2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered
- 2 - 3 years of transactional operations experience is highly preferable
- Customer service background, preferably customers who want to return merchandise or products.
- Knowledge of RMA procedures
- Demonstrable experience with data entry and invoice auditing
Customer Service and Support Specialist (100% Remote)
The Accuro Group Inc
San Francisco California
United States
Customer Service / Call Center
(No Timezone Provided)
Business Title: 80845 | Customer Service and Support Specialist
Location: San Francisco, CA 94518
Job Type: Contract (12 M+)
Note: This position is 100% Remote for the whole contract.
Job Responsibilities:
- Process returns transactions of incoming equipment from our warehouses
- Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is necessary
- Communicate with customers, partners & distributors in regard to return logistics, credit processing & exception cases
- Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience
Job Requirements:
Skills & Experience Required:
- Bachelor's degree in a related field (nice to have)
- 2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered
- 2 - 3 years of transactional operations experience is highly preferable
- Customer service background, preferably customers who want to return merchandise or products.
- Knowledge of RMA procedures
- Demonstrable experience with data entry and invoice auditing