Work from Home | Call Center Agent | up to $14

Job Title: Call Center Agent
Entry Level: Yes
Work From Home Available: Yes ( work on Site is also available )

For Work from Home:
*Candidates within Amarillo, TX may be requested to travel to the site to pick up equipment on Day 1
*Candidates Outside Amarillo, TX are welcome to apply (equipment will be shipped prior to start date)
*Accomplish all pre-employment requirements. Start date is Oct11
*Position is open to candidates residing in the state of TEXAS only!

PAY RATE: the salary is $13/hr plus a $1/hr bonus for 90% attendance (which will be paid as a bonus monthly).
* + $1.00 if attendance is 90%
* + $2.00 if attendance is 98%
* + $2.50 is attendance is at 100%
Opportunity to convert to a permanent role, based on performance after 3 months

Location: 7901 Wallace Boulevard, Amarillo, TX, 79124

QUALIFICATIONS:
* Must pass a basic logic, reasoning and typing test
* Must be willing to work in a call center environment in a telephone-based job
* client is looking for good communication and customer service skills, high energy and can hold a conversation.
* 20 words per minute typing speed
* Must have a High School Diploma
* Ability to complete basic tasks on a computer
* Willingness to work in a phone based, 8 hour work environment
* Willingness work shifts as weekends as required
* Willing to take a drug test and background check prior to start

INTERVIEW PROCESS:

Step 1. Screening by the recruiter, candidate to accept job offer.

Step 2. Once candidate accepts the job offer, recruiter to arrange a scheduled interview between candidate and Cognizant Correspondent.
* Interview will be around 20-30 minutes.
* Client to provide result of interview to recruiter.
* Cognizant correspondent will call candidate for an over the phone interview.

Step 3. Recruiter to send the link for the assessment, candidate to accomplish it asap. Assessment will include:
* short typing test
* reasoning questions,
* searching on internet for Google results,
* opening multiple browsers, copy paste.
* Recommended to access the assessment through a computer or a laptop for convenience.
* Candidate to take a screen-shot of the completion page and send to recruiter via email.

Step 4: After completing the assessment, candidate will receive email to start onboarding.
* Create Manpower account
* Access and complete Estaff
* Access and complete I9 forms

Step 5. Candidate will receive email from HireRight for authorization of the background check.
* Candidate will also receive email regarding the drug screening to book an appointment.
* Candidate will have 2 days to finish all pre-employment requirements.

TRAINING:
* will be for 1-4 weeks

SHIFTS: No shift yet, to be discussed during the interview. (AM and PM shift)
-willing to work on weekends if business requires it.